Ozen Life Maadhoo Luxury All Inclusive With Free Transfers

We have just returned from 11 nights at this stunning resort. We stayed in a sunrise side, earth villa which did not disappoint. It was spacious, luxurious and the outside bath and shower were huge and great - something we'd not experienced before. The mini bar was re-stocked daily and we became partial to a mid-morning glass of pink champagne on our sunbeds. Aswell as a large variety of drinks, the mini bar contained chocolate, crisps and nuts. The large dressing room behind the main bedroom had plenty of storage for clothes and shoes. Extremely comfortable, super king size bed. Great to have air conditioning. Our room was serviced daily to a very high standard by Salauddin, and our butler, Ayush, arranged all our dinner, spa and excursion bookings for us. He responded very quickly to any Whatsapp messages we sent him. Butlers will pick you up in a golf buggy and take you to wherever you want to go on the island, however, we did not use this service as nowhere was very far away to walk to at all. All restaurants were amazing!! Chefs were very accomodating and would cook whatever we asked for. We enjoyed lunches and evening drinks at Joie de Vivre most days, and it was also great chatting to the staff in there. Every member of staff we encountered was happy, asked how our day was going and whether there was anything more they could do for us. The complimentary spa treatments (I think there were 5 treatments to choose from) were amazing. The beach was incredible and we came across sharks, sting rays and many beautiful fish whilst snorkelling a few metres out from our villa. Always plenty of free sun beds and towels by the pool area and at Hondu Bay. Really appreciated that the island was not over crowded with too many guests - sometimes it felt like we were the only people on the island! The boat transfers to and from the airport were very efficient. Ozen staff took us and our cases right up to the check in desk. Can't recommend this resort highly enough and really hope we have the opportunity to return someday. Thanks to everyone there for making our holiday so special.

Room: We stayed at water villa with pool which was well designed to allow you to see ocean from everywhere in the villa from bathtub, shower room and even toilet. Mini bar was refilled every day and filtered water was provided too. I found the stairs to the sea is a bit dangerous as it was too steep and rusty. Not much coral in front of the villa, but managed to see few small fish and stingrays. Service: From start to finish, everyone was very welcoming and call you by name and greet you whenever they see you in the resort. Butler will help you to arrange any requests you may have. F&B: Considering it’s all inclusive resort, food options are on the wider side especially if you stay longer than 4 days, basically you get to experience all the restaurants at least once during the stay. Quality wise, the resort we stayed after (non AI) was a lot better. For example, Bahn Mi was far from the Vietnamese Bahn Mi that we know and some of the ice cream had strong artificial taste, doneness of the steak are hit or miss (I maybe a little picky as I have F&B background). However considering it is AI, I guess it is still acceptable yet there is definitely a room for improvement in this area perhaps by focusing more in quality over quantity. Activities: There are some free daily tours available in AI, such as daylight cruise(you may see dolphins if lucky), snorkeling tour etc. They are only about an hour so if you are not so keen to sign up for chargeable and longer tour, yet still want to experience Maldives activity casually, it is a great option.

I don’t usually write negative reviews, but our experience at Ozen was so awful that I feel obligated to warn others. We stayed at Ozen for one night only after our flight was unexpectedly canceled — and I wish we hadn’t. This resort ruined the end of what was otherwise a beautiful vacation in the Maldives. Let’s start with the food — it was disgusting. The buffet was full of stale, old-tasting dishes. Even basic items like cereal were stale and croissants were so hard they could literally break a tooth. To make matters worse, we found bugs and ANTS in the food as shown in the pictures. I even have a video of ants walking around inside a cake and a photo of bugs crawling on buffet items. Completely unacceptable for any resort, let alone one that charges these insane prices and supposedly a luxurious one. As a pregnant woman, this was horrifying. I was extra cautious and stuck to what I assumed were the “safe” options — but even those felt risky. Our overwater villa wasn’t much better. The pool was dirty, and shockingly, it had spikes at the bottom that could’ve easily caused injury. The room itself felt outdated and poorly maintained, nowhere near what the pictures or description promised. Service was equally poor. We called multiple times asking for just ice, and it would take over an hour to arrive — every time. When we complained about everything to the manager, all they did was offer a meal as compensation. No refund, no accountability, and no sense of urgency to fix the problems. It felt like they just didn’t care. For the ridiculous price per night, the quality and service were an absolute joke. This place markets itself as a 5-star luxury resort, but in reality, it’s more like a poorly run 2-star hotel with a pretty view. What makes this worse is that we had just come from Conrad and Hilton Amingiri, which charged around the same price per night — and gave us true 5-star luxury with great food, service, and facilities. Ozen charges the same but gives you a low-end, chaotic, and unsafe experience — even while advertising itself as a premium all-inclusive resort. It’s a scam. Do yourself a favor and stay somewhere else. We left feeling ripped off, disappointed, and honestly just grossed out. Avoid this place if you value your health, comfort, and money. It completely ruined the final memory of our trip. Never again. UPDATE: Following my initial review, I was contacted directly by the General Manager of OZEN LIFE MAADHOO, Ms. Elisabeth Alleyne. She had just returned to the island and was not present during our stay. She reached out with a very sincere and thoughtful message, personally acknowledging our experience, apologizing for the issues we faced, and confirming that a full refund for our one-night stay had been processed. I believe it’s only fair not to leave just the initial feedback, but to also update others on how the resort responded. While our actual stay was disappointing and fell far short of expectations—especially given the safety, food, and cleanliness concerns—I appreciate the level of accountability and care shown afterward. Ms. Alleyne took ownership of the situation and assured us that corrective actions were already being taken to address the problems we experienced. I hope future guests won’t face the same problems we did. Her response helped ease some of the frustration we felt. I respect that management made the effort to take responsibility and resolve things professionally.