Pagoda Resort & Spa

The perfect getaway stay for Perth. Massive plus is lots of on street free parking (or undercover for just $15). Quirky Asian inspired rooms that are spacious and well appointed. All rooms feature spa baths although don’t use ours, and super comfy beds. Food excellent - had the whole grilled lobster special for dinner - sensational. All the food was amazing and they are using premium produce so well with checking out. All round a beautiful stay with wonderful service, comfy beds and great food. Will be back.

I definitely selected the wrong place to stay. Firstly, the reception and restaurant/ bar staff are wonderful and clearly want to deliver good service. Unfortunately the hotel lets them down. The first room I was checked into had major issues in the bathroom, so much so that I had to request a room change as the smell was beyond manageable. The second room had no drainage issues, however, it was very clear that the poor housekeeping is noticed in the corridors and common areas continued into the individual rooms. Whilst untucking the bed sheets I had the unfortunate displeasure of seeing the heavily stained mattress beneath. I slept clothed and on top of the duvet! During my stay the lifts failed and with no clear signage to a stairwell I found an insecure service door and used their elevator to get back down to the lobby and report the issue. My take away from this is the lack of clear signage to an exit being 3 floors up I shudder to think what may unfold in an evacuation scenario. For the price point I’d expect much more, especially on presentation, cleanliness and hygiene. Having to pay extra for parking and breakfast just adds insult to injury. Needless to say, i won’t be staying at the Pagoda again.

Wouldn't waste your money and time, dust, dirt, damaged doors and spa, body fluids and oil everywhere, a bed head with profanities on it, a porta-cot unsafe, filthy and not even with the original parts, honestly an only fans room minus cleaning, when we told told reception upon checking out, sending photos etc. we were told we'd be refunded and an invoice sent - still waiting months later. I travel a lot and I've never been so disappointed or disgusted before 😳