Palapas del Sol

A Little Luxury in Paradise – The Tower Room at Palapas del Sol We were traveling to Holbox with my wife and our baby daughter for our honeymoon, and we decided to slightly extend our budget to stay in the "Tower Room" at Palapas del Sol. I'm honestly at a loss for words to describe how incredible the room was—with three private terraces and our very own watchtower to enjoy breathtaking sunsets with a 360° view. It’s a bit pricier than the regular rooms, but I truly believe it’s worth every penny. The staff were amazing—always smiling, kind, and helpful. The service was on par with that of a luxury hotel. The food was delicious, and the prices for cocktails, drinks, and meals were more than fair. The beach sunbeds were just perfect for relaxing. This hotel is truly magical, and I sincerely hope we’ll have the chance to return one day to experience it all over again!

Very nice hotel. Only complaint is that the lighting inside the room was quite dim and there was no tap outside to wash feet (meaning the floor inevitably becomes sandy). The included breakfast was extensive and flavoursome.

We had a very unpleasant experience during our stay at Palapas del Sol. The manager told me, “I’m going to take a few things upstairs.” I responded, “Sure, once my wife comes down, you can go in,” thinking it was housekeeping coming to clean the room. However, shortly after, my wife needed to use the bathroom and returned to the room, only to find four unfamiliar people doing construction and carpentry work inside. Sawdust and dust were falling all over our belongings—our clothes and shoes were left dirty—and my wife was unable to use the bathroom comfortably. The noise from drills, ladders, and tools was extremely disruptive. At no point did the manager inform us that there would be construction work inside our room. The manager later offered us a bottle of wine or a complimentary dinner as compensation, but honestly, that doesn’t seem like appropriate treatment for guests who booked what is advertised as a premium experience, especially given the high prices of the rooms. This incident was very upsetting for both me and my wife. It ruined our day and even disrupted my sleep that night due to the stress and discomfort caused. At the check-out they told us we wouldn’t have to pay for our consumption (one of our lunches and some beverages), which we appreciated. However, I didn’t want to let the situation go unaddressed, because I truly feel like I lost a full day of rest and peace due to this disturbance.