Palazzo Cartari

What an amazing hotel! Everything is flawless here including the modern fresh clean room, staff and the location is perfect! You are no more than a 5 minute walk away from anything you want to see and go to. We booked the jacuzzi room and was a lifetime experience for us, absolutely amazing and worth every penny! You won’t find a hotel so well located which offers a quiet night’s sleep too, no outside noise at all as it’s perfectly tucked away in the corner of an off road. You can’t ask for more! We didn’t opt for breakfast but will definitely give it a go next time we stay here. We will be back! Thank you to all the staff for hosting us.

Great location walking distance to restaurants and cathedral, palace. Rooms are modern although the bathroom is quite cramped even though we had booked a suite. Breakfast options were good overall although the restaurant felt a bit cramped. Service - we had booked airport pickup option as it was advertised during the booking. They didn't (forgot to) charge us taxi fare when we checked out in the bill. We had left the luggage during check out as our flights were later in the evening and when we came back to pick up our luggage to go the airport they asked to pay for the taxi fare in cash. we explained we didn't have cash and were happy to pay them via card like any other hotel charges and they can settle it with the taxi driver. We were getting late for our airport uber and receptionist wouldn't take card, called the manager but they wouldn't take card either and insisting on going to the ATM to get cash and leave cash with the hotel. pretty absurd requirement as most hotels that provide airport pick up service will add it to the hotel bill and accept total payment via card vs. holding us back. eventually we had to do bank transfer to the taxi guy directly at the risk of almost missing our return flight. this is not how 4-star hotel service should sort out issues hence 2-star review

I stayed at Palazzo Cartari in July 2025. My sister was also staying in town on the same dates, at a different hotel. While going up to my room with my sister one evening to pick up the bag she left in my room, one of the receptionists, an older woman, started insisting that I can't invite my sister to my room unless we provide her passport. My sister didn't have her passport with her, so the receptionist proceeded to have a shouting match in the lobby to insist that she will not allow us to go up to the room. She was rude and aggressive. When I asked to get in touch with the hotel manager, the same receptionist told me that she will not provide the contact information for the manager. She insisted that if I wanted to complain about how she behaved or anything else, that I must send it to an email that she can access. She said that even if she provided the contact information for the manager, that he will not respond to me. When I asked for the manager to get in touch with me, she proceeded to have another shouting session in the lobby. It made things a bit uneasy, because from that night, my sister didn't feel comfortable coming with me to the hotel because she was worried we might get yelled at. It made the entire vacation less pleasant than it could be. In the room, please note that the restrooms don't have blinds or solid curtains. The curtain is made of mesh and you can see through it very clearly. Some of the rooms are directly facing apartments across the street. If you don't like the feeling of being watched when you go to the restroom, you might want to consider this. I also reserved a room with a sauna, which I paid extra for. But in my room, the sauna couldn't heat above 70 degrees. It was hot, but not hot enough. After an hour of consecutive heating, realizing it was not going to get hot, I gave up and turned it off. Had I known this was the case, I would have gotten a less expensive room without a sauna. The room was clean and renovated, but for the price, I expected better service and operational amenities.