Palazzo Giusti Lecce Exclusive Boutique Hotel
Lecce · Italy · Via Nazario Sauro 56
About Palazzo Giusti Lecce Exclusive Boutique Hotel — Luxury Boutique Hotel in Lecce
Palazzo Giusti Lecce Exclusive Boutique Hotel is an exceptional 5-star hotel in Lecce, Italy. Guests enjoy a distinctive experience combining world-class facilities including kids club, gym, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.8 / 5
A wonderful modern, yet classic small hotel, in the middle of Lecce. I deeply appreciate the staff's attention towards us, and how they fixed a problem during our stay. The rooms are big, with a very comfortable and huge bed, and it is easily one of the best 5 star hotels in Italy that I have stayed in. We only had breakfast in the hotel, but that was very tasty and well served. Since this is the center of Lecce, I was worried about parking, but it turned out that we were able to leave the car - with a public parking fee - in front of the hotel during the whole stay, so that was pretty much excellent as well.
We had an absolutely wonderful stay at Palazzo Giusti. We booked last minute but the hotel was still so accomodating and ready for our arrival. Norbert at the front desk was incredibly helpful, had fantastic restaurant recommendations and was very welcoming. The room was well appointed and clean. Would highly recommend.
Pros - great location. Big room. Great breakfast. Two girls in reception were lovely. Cons - where to start? We were travelling with a 4 month old. The fridge wasn't working so we couldn't store any milk bottles and ended up wasting a lot. The air conditioning didn't work except for the last night and was instead blowing out hot air. Our son barely slept and was constantly waking up sweating which is a health risk at that age. It also meant we were too worried to sleep. The lights above the sink didn't work which is a problem as the rooms are quite dark. We brought this up numerous times with reception and were told they'd be fixed but they were not. On checkout we tried to make a complaint as we should not be paying this amount of money for a hotel which can't provide these basic services but we were told to email the owner. We've done so and 10 days later they've still not bothered to reply. I've tried messaging the reception on WhatsApp and they're ignoring that too. A shame really as its spoiled our view of what could have been a wonderful stay.