Palazzo Montebello

This is a review for a recent July stay at Palazzo Montebello. As someone who frequently travels for work in the US, I was impressed by the professional service at this property, despite it not being part of a major hotel chain and being an independent property. The Front Office team was very professional and welcoming. A huge thank you to both Sara and Darius. Sara was warm, friendly, and went above and beyond to ensure a smooth arrival. Sara personally showed the property and provided a thoughtful intro to the hotel and its amenities. Sara's level of service and attention to detail was impressive. When I extended the stay, Darius from the Front Office personally offered to assist. Genuine efforts were made to locate a comfortable room for the extension, and Darius personally helped me arrange the move to the new room, also providing excellent recommendations on attractions, sights, and dining options. The guest rooms and suites at this hotel are very new and comparable to those at major hotel chains. Excellent furnishings and LED lighting are featured throughout, complemented by exceptional sound insulation to ensure a comfortable stay. Palazzo Montebello provided great comfort and convenience, as all the major sights in Florence were within walking distance. Overall, it was a wonderful stay, thanks to the professional team at Palazzo Montebello. I recommend this property to guests seeking a comfortable stay and the convenience of walking to the city center's historic sights in Florence.

One of my favorite hotel experiences ever. The staff was perfect: kind, helpful, and pleasant. The room was clean and a bigger than expected. The hotel bar was reasonably priced with excellent drinks. IT is about a 10 minute walk from the action. It is nice to be far enough away from the noise, while still being close enough to enjoy it. The walk to the town center is gorgeous. Right along the canal. I would book this hotel again without hesitation.

I am at a loss to how this hotel has a high star rating. Be very careful of what room you book and ask for photos to confirm. We booked a junior suite - no natural light up 3 flights of stairs into an attic! We asked for a new room and of course no other room. You only have to stand in reception to hear the other complaints from guests. We had a leaking shower, ants, a broken bedside table. The only good thing was the beds were comfortable. Disappointed by the response from staff. The bar man was the nicest there. Such a shame. We even had a card in our room that wasn’t ours which indicated to us someone had already got out of this room! The man who showed us was going above and beyond to how we had the best room int he hotel! He was obviously told to say that.