Palazzo Viceconte
Matera · Italy · Via San Potito 7
About Palazzo Viceconte — Luxury Boutique Hotel in Matera
Palazzo Viceconte is an exceptional 4-star hotel in Matera, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
Room in historical castle. Spacious room. Comfortable beds. Nice personal. Good parking. Tasty breakfast. Rooftop with nice view.
The Worst Accommodation Experience👎 The hot water in this hotel is heated by a boiler and shared among guests. Once the hot water is used up, you’ll need to wait for another hour for it to be replenished. We reported this issue to the hotel, and they sent a rude technician. He turned on the tap and told us to wait six minutes. The problem is, it’s not six minutes—it’s sixty minutes. He didn’t solve the issue; he just showed up briefly and left in a hurry, as if we were the ones causing trouble. If you visit this place during winter, you’ll definitely be frustrated because there’s no hot water for a proper shower.
DO NOT BOOK – Last-Minute Cancellations & Zero Support Booked 12 rooms in advance for a wedding, and 4 days before check-in and 6 days before wedding, they canceled everything by email—not even a call to us and our guests and no real help, just recommendations to contact another hotel. Their excuse? A plumbing issue. Their solution? Nothing. No relocation assistance, just a generic apology and a suggestion to “contact another hotel ourselves.” This is not how a professional hotel operates. Unreliable, unprofessional, and completely disrespectful. If you don’t want your plans ruined last-minute, stay elsewhere.