Pan Borneo Hotel Kota Kinabalu

Stayed at this hotel for 3 nights, booked two rooms. We had complimentary airport pick up, service was excellent. Van is clean, driver is very polite and professional. Rooms are spacious and clean. Housekeeping service is good. We requested for extra shampoos, bottled drinking water, etc, they came less than 10 minutes, very good service. However, the breakfast was very disappointing. They have good variety of food but quality of food was horrible. They should reduce the variety and focus on quality instead. The nasi lemak, noodles, salad etc were not fresh, horrible taste.

The rooms was okay actually. Its nice and clean, like what you would expect from a typical hotel room. We got the interior view of the swimming pool, but certain higher level rooms have the housing view and a glimpse of the seaview. However the breakfast buffet was very underwhelming, hence my 2 star review. It is really underwhelming for a 4 star hotel. Instant coffee, stale bread, incomplete food sets (nasi lemak condiments but no nasi lemak rice?) , typical instant nuggets, and very limited choice. For tourists it is recommended to just have your breakfast at any nearby local eateries for a much better experience.

Stayed here for 2 days and 1 night and unfortunately, the experience fell short of expectations for a hotel rated 4 stars. While the room was generally clean, there was no running water when we checked in, as the hotel had forgotten to turn it back on after maintenance—something that should have been double-checked. Our room was on the 5th floor, but the soundproofing was very poor. We could hear children screaming from the pool on the 3rd floor and constant footsteps from the corridor. Basic amenities were lacking too—only half a roll of toilet paper was provided, and there were no room slippers. The breakfast was especially disappointing. There was no egg station, limited variety, and by 8:30 AM, most of the food had already run out with very minimal refills. It felt chaotic and poorly managed. The only pro is that it is located near the airport. Overall, an underwhelming stay that did not reflect the standards of a 4-star hotel.