Pansion Breza

The great place to stay while visiting the lakes. Very close to a small access with limited car parking for prepaid national park entry tickets. The host is super friendly and helped plan our walk into the lakes. The dinner was amazing, so much food. The breakfast was great with bags provided to pack any left overs as sandwiches to take into the park for lunch. Would highly recommend a stay here while in the national park.

Wonderful accommodation in a perfect location in Plitvice National Park located near a special alternative entrance. The hosts here are fantastic. Optional breakfast and dinner is amazing and highly recommended. Natasha and Daniela encourage breakfast extras to be packed for lunch in the park with bags and napkins provided. The gardens on the property are just beautiful and a wonderful place to relax with plenty of seating.

🌄 The surroundings are undeniably beautiful, in my opinion too, but the way the accommodation is run and the attitude of the owner raise serious concerns on multiple levels. I witnessed how the cancellation rates for a guest who posted their review here were raised daily — this isn’t an opinion but a fact. The owner’s reply to the guest’s review didn’t deny this price increase either, instead resorted again to personal attacks in an attempt to discredit the guest. That’s not a very respectable approach. 📄 The real issue is that neither we — nor, as I assume, any other guests — received a written agreement that would authorize the host to modify cancellation fees retroactively. This practice seems entirely arbitrary and legally unfounded. I invite the operator to present evidence if I’m mistaken. In hospitality, based on my experience, the consequences of a staff member’s mistake should not fall on the guest — responsibility lies with the service provider, and the risk with the entrepreneur. 🌀 In our room, for example, the air conditioner sounded like a helicopter preparing to land — loud and disruptive, yet failing to cool the space. It wasn’t just annoying; it was meaningless noise pollution. The window shutters were broken and had holes, leaving an impression of neglect and spoiling the overall experience. 🍽️ The complete lack of a menu in the restaurant only added to the confusion: guests have no idea what to expect, and the pricing remains entirely subjective and unverifiable. This becomes especially problematic when prices are changed afterward without documentation or prior notice. 🚫 The owner's reply to the review wasn't aimed at resolving the issues but rather deflecting responsibility in an aggressive and personal tone. Sadly, this seems less like an isolated incident and more like a symptom of a deeper, systemic problem. ❌ For these reasons, I wouldn’t recommend the place. After reading other reviews, I noticed that staff behavior is highly unpredictable. Some guests were treated kindly, while many reported explicitly rude conduct. On a holiday, it's a major risk when one has to adapt to the operator’s mood swings. 🙁 I suspect this, too, will be met with yet another personal attack.