Paradise Point Resort & Spa

I came here for a work conference and it completely met my expectations. The conference room was a bit cold but is not usually for these types of medical conferences. The breakfast they served was delicious. I enjoyed both the main pool and the adult only pool. I enjoyed the pool options. My room was perfect and had a back door directly leading to the beach. It is more geared towards families but couples can have a good time here as well. Booking kayaking was easy and the on-site restaurants were delicious. The staff was friendly also.

This is a great place to stay for families. The beaches are open to the public, so if you are looking for an upscale, private resort this is not the place for you. Overall service is great, and the staff is friendly. Sea World is right down the road. I put four stars for the location because we rented a car for part of our stay and used Uber for the remainder. Even though each room has a designated spot, there is a fee for parking. While it is located in Mission Bay on the beach, it isn't super close to other areas of the city that one may want to visit. The rooms are nice, but there isn't much room to store luggage. There is a mini-fridge but no microwave. I read another review which described the rooms as being out-of-date and that they wouldn't be cleaned without requesting so. That was not my experience. Room decor was fine. Someone visited our room daily to deliver clean towels and make our beds.

Booked through Hotels.com, prepaid in full — expecting a relaxing stay with my 14-year-old daughter. What we got was a disaster from the start. Walk into reception — bad smell hits you immediately. The front desk girl talks like she’s half asleep and hits me with a $46/day parking fee. I asked if there was an alternative and she says, with a straight face, “You can leave it in the public lot if you want it towed.” Not even a fake smile. I politely asked if we could get a nice room — same deadpan vibe. No welcome, no “let us know if you need anything,” nothing. You’re running a resort, not a prison intake desk. Next day, we tried the water activities — the staff acted like we were bothering them just by asking basic questions. Cold, rude, unhelpful. Then my daughter wanted to get her nails done at the spa. They refused because she’s “under 16.” I told them she’s almost 15, smiled politely, and said, “Come on, it’s just nails…” Still got a hard “no” with a look like we were asking for a kidney. The attitude was unreal. The cherry on top? The manager texts me after check-in as part of their routine “is everything okay?” follow-up. I explain everything — bad reception, rude staff, poor service. She acts shocked… and then vanishes. No solution, no apology, no follow-up. Just silence. This is a tired, outdated resort that relies on nice photos and a waterfront location to distract you from the fact that they don’t care. Absolutely not worth the money.