Park Hyatt Beijing

was staying at this hotel for a week, and the room was immaculate. service staff were really helpful too, they assisted in delivering the parcel i have ordered, and brought them to my room in a timely manner. with regards to other inquiries that i required assistance with, the concierge was very helpful and willing to go above and beyond to assist me. would definitely come back here again!

Park Hyatt Beijing: A Sky-High Sanctuary in the Heart of the CBD The Park Hyatt Beijing is more than just a hotel; it's a statement of modern luxury and unparalleled views, perched high above the bustling streets of Beijing's Central Business District. From the moment you arrive, the sense of sophisticated calm and impeccable service is immediately apparent. The design and ambiance are truly breathtaking. Ascending to the lobby on the upper floors, you're greeted with expansive vistas of the city skyline, a recurring theme throughout the hotel. Our room was a masterclass in contemporary elegance – spacious, meticulously clean, and featuring floor-to-ceiling windows that offered stunning panoramic views, especially at night. The comfortable furnishings and thoughtful amenities ensured a truly relaxing stay. The service at Park Hyatt Beijing is, as expected, exemplary. Every member of the staff we encountered was polished, professional, and genuinely attentive. From seamless check-in to proactive assistance with requests and insightful local recommendations, they consistently went above and beyond to ensure our comfort and satisfaction. Dining at the Park Hyatt Beijing is an experience in itself. China Grill, with its spectacular 360-degree views, offers an unforgettable fine dining experience. The breakfast buffet was an extensive and delicious spread of international and local delicacies, providing the perfect start to each day. The quality of food and the service in all dining venues were consistently superb. And of course, the location is fantastic for business travelers and those wanting to be in the heart of modern Beijing. Directly connected to the Beijing Yintai Centre, it offers convenient access to high-end shopping and dining. While not in the historical hutongs, it provides easy access to the subway for exploring all of Beijing's iconic sights. The hotel's facilities, including the beautiful indoor pool with its city views, are also top-notch. If you're seeking a luxurious, high-rise haven with incredible views, world-class service, and convenient access to Beijing's modern pulse, the Park Hyatt Beijing is an outstanding choice. It truly elevates your experience of this dynamic city. #LetsHoparound www.hoparound.co

It was my worst Hyatt experience ever. - Mold: There were visible mold spots in the shower, which is a serious health hazard and completely unacceptable for a hotel, especially a Park Hyatt. - Stains: The carpet had large, noticeable stains, giving the room a dirty and unkempt appearance. - Worn-out Furnishings: The cabinet was clearly worn out and in need of replacement or refinishing. Furthermore, I was dissatisfied with the service I received. When I brought these issues to the attention of the hotel staff, I did not feel my concerns were treated seriously. It was only after I contacted the Hyatt Globalist line that I received any real attention to the matter. We were moved to another room the second day. The second room was cleaner, but still not clean enough. It had big dirty spots on the floor of the toilet room, and stains on the carpet, etc. The toilet was clogged one day, and after the cleaning lady fixed it, she washed her hands without soap and used the guest towel to wipe her hands. I recommend to not trust their towels. The bar service was also very bad. My husband had stomach issues so we only ordered 2 drinks among 3 people. The waitress rolled her eyes and said "just 2?". We didn't receive any service after that. Our water was not refilled after that. While I appreciate the gesture of offering bathroom samples and a box of chocolates as compensation when we checked out, this is wholly inadequate considering the substandard condition of the room and the initial dismissive response from the staff. They offered a few thousands of points later after negotiating. I declined that as well as it's so inadequate for this experience. Best advice, do not stay there.