Park Hyatt Ningbo Resort and Spa

I truly enjoyed my stay here. The concierge kindly offered me a renovated room with a beautiful lake view. The hotel is built on the site of an old Chinese village, preserving many cultural treasures. Unfortunately, we didn’t get a chance to see the opera performance, but we’ve heard great things about it. I’d love to stay here again next time.

A calm and luxurious place. My daughter had the chance to wear traditional Chinese clothing and take photos, which she absolutely loved. There are both indoor and outdoor swimming pools. However, the reception staff seemed unaware of personal data protection. One staff member photocopied my two children’s passports and left them openly on the reception desk, where anyone in the hall could see their personal information. This is completely unacceptable.

I travel frequently for work and have stayed in many hotels, including other Hyatt properties. Unfortunately, this was one of my worst experiences to date. The problems started on my first night when I returned to my room after work around 2 AM and discovered I couldn't turn off the lights. I called the front desk, who came to check but couldn't fix it. A technician was brought in, but he couldn't solve it either. Eventually, I was moved to another room – from a king to a twin – which wasn't ideal, but at 3 AM, all I wanted was sleep before my 7 AM wake-up. In the morning, I tried to return to my original room, only to find there was no electricity at all. I had to get ready in the dark using my phone flashlight. The smart toilet didn’t work without power, and I couldn’t take a proper shower because there was no light. I had to go back and forth between the two rooms just to get ready. While I was out for work that day, they arranged a new room for me, supposedly an “upgrade.” However, this room was on the ground floor with no view and a small patch of grass instead of a terrace. The hotel continued to refer to this as an upgrade, which honestly felt more like an excuse than a gesture of goodwill. In terms of compensation, they later claimed I had received complimentary wine – which I did not – and gave me three slices of fruit on the last day. That was it. No offer to refund or discount the first night, which I would consider the bare minimum after such a poor experience. Eventually, I was offered a free taxi worth about €5. Not exactly proportionate to the inconvenience caused. Communication with the Hyatt concierge team afterwards was equally disappointing – generic responses and denials rather than any real accountability. To top it all off, I was charged a €1000 deposit at check-in, and I’m still waiting for it to be refunded more than two weeks later. On a positive note, the breakfast was delicious. However, in a 5-star hotel, I’d expect more staff to speak basic English – even ordering an espresso turned into a challenge. Overall, I cannot recommend this hotel and will continue to stay with other hotel chains where I’ve consistently had better experiences. As a Platinum member at Intercontinental, I’ve never encountered issues like these.