Park Inn by Radisson Makkah Thakher Algharbi

I had a wonderful experience at this hotel! The facilities were clean, comfortable, and well-maintained, but what truly made my stay exceptional was the outstanding service — especially from the receptionist, Mia. She was incredibly welcoming, professional, and went out of her way to ensure everything was perfect during my visit. Her friendly attitude and attention to detail made me feel truly valued as a guest. Highly recommended — I’ll definitely be coming back!

I had a truly wonderful stay at Park Inn by Radisson. The hotel is very beautiful and peaceful, which made it the perfect place to relax and unwind. The rooms were spotless, and the toilets were exceptionally clean, which I really appreciated. One of the highlights of my stay was the amazing service from the staff. The receptionists were all very friendly and welcoming, especially Fai — she was so nice, professional, and always had a warm smile. Her hospitality really made a difference in my experience. Overall, it was a great stay and I would definitely recommend this hotel to anyone looking for comfort, cleanliness, and top-notch service in a calm and lovely environment. I look forward to coming back again soon

Completely Unacceptable Service – Never Again! We traveled with our entire family and had clearly requested rooms next to each other when we made the booking. This request was confirmed by the hotel in advance. However, upon arrival, we were given rooms that were far apart, without any explanation or apology. When we addressed this issue at the reception, we were met by a receptionist named Fatima – and her behavior was absolutely outrageous. She was extremely rude, raised her voice, threw our room keys at us, and told us to leave. Such disrespectful, aggressive, and unprofessional conduct is completely unacceptable in any service environment, let alone a hotel. We then escalated the matter to the manager, who was just as unhelpful and dismissive. Instead of taking responsibility, he defended the receptionist’s behavior and offered no support whatsoever. After much pressure, we were finally given the rooms we had originally been promised. However, from that point on, the staff continued to treat us with hostility. When we called to request basic necessities like toilet paper or bottled water, we were told we “had no right” to ask for anything – simply because we had dared to complain. Our clear impression: This hotel only treats certain guests – especially Arab visitors – with respect. Guests from the EU or Asia are treated as second-class. My advice: Avoid this hotel at all costs. There are many other places where professionalism, fairness, and basic human decency are still valued.