Parkhotel Berghoelzchen
Hildesheim · Germany · Am Berghoelzchen 1
About Parkhotel Berghoelzchen — Luxury Boutique Hotel in Hildesheim
Parkhotel Berghoelzchen is an exceptional 4-star hotel in Hildesheim, Germany. Guests enjoy a distinctive experience combining world-class facilities including bar, gym, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
Was a good hotel, big rooms, was busy so parking was limited, breakfast was good, we are on the terrace. Note: no fridge in the room so don't bring perishables.
I do not recommend this place. We arrived around 4.20pm and was told to wait for an hour, which we refused as we had a long drive. Was given another room which was okay but the checkin staff at the reception was so slow it took 30min just to checkin. Food at the restaurant took 45min to arrive and it taste very stale. There was also too much chilli padi in the spicy spaghetti aglio olio and this is coming from an Asian that eat spicy, it will destroy a German. Most people eat buffet food there.
My girlfriend and I stayed here for 1 night to attend a wedding. We arrived approximately 3:39pm at the hotel, after the check in time. On the day of check out before 11am, we returned the room key and we were getting ready to pay. However, the front desk reception said our room is covered by the bride/groom and I am not required to pay for the stay. So we left. After almost 2 weeks, the hotel sent me an invoice to pay for the 1 night in the hotel and also they charged me early arrival fee of 10 euro per hour per person. This does not make sense. And we are not happy on this miscommunication and lack of competency. We are still trying to resolve this with the hotel but we have not received any response yet. Please be careful while booking with this hotel.