Parkhotel Kurhaus

This place is a paradise on earth! The staff were amazing willing to make all your wishes come true, in all languages! The elegant rooms were spectacular. The location was ideal for relaxation. If you want more going on, stay over the weekend as there is more happenings then.

Stayed at the Parkhotel Kurhaus for 3 nights. The location is super central, the parking lot is right opposite. The staff and service staff are friendly and helpful. The rooms are well equipped and I liked the underfloor heating in the shower and toilet area. The WiFi worked consistently and the Samsung flatscreen had all the necessary programs. The breakfast and dinner were very good. The only drawback was the lack of a lounger in the sauna. If four people are scheduled to use the sauna for 90 minutes, four loungers should also be available.

The staff in this hotel is very disappointing. The staff in the restaurant was abysmal during dinner service but, especially during the breakfast service. I have never seen such a waiting staff who didn't want to be there as much as this. Breakfast was until 10:30am and we arrived at 10am, all the tables were already cleaned from all the cutlery despite there still being many people there. We sat down at an empty table with our food from the buffet and there wasn't anyone to be found for cutlery so I ate 2 cold eggs with a tea spoon and paid 16€ for that... Complained later at the reception at check out but they clearly weren't trained on how to handle complaints and didn't do anything about about or even an apology. It sounds petty but when I look at how much money I paid for this hotel it doesn't feel all that petty anymore. Also this hotel doesn't have air-conditioning which I knew beforehand but I do find it strange how such a 'fancy' hotel at the very least doesn't provide every room standard with a fan.