Passage Boutique Hotel

I had a very good experience as a solo female traveler here. Mohamad and other staff at the hotel really helped me out with everything. The rooms were clean, service was quick. I was treated with kindness and guided to other places I want to go by the hotel staff. All I wish is there was some more variety in the breakfast, but everything tasted really good.

My recent stay at the Passage Hotel was nothing short of exceptional. From the moment I arrived, I was impressed by the hotel's prime location, offering easy access to all the main attractions. The staff went above and beyond to ensure my comfort, providing top-notch service with a smile. The rooms were immaculate, well-appointed, and offered stunning views. Everything was perfect, and I wholeheartedly recommend this hotel to anyone seeking a memorable experience.

"You want a room that you don't deserve!" Yes, that’s exactly what the receptionist told us — and that alone should give you an idea of the kind of treatment you can expect at this hotel. We booked through Booking.com and received a confirmation email clearly stating our request for parking. The hotel even responded to confirm a parking spot would be reserved. But when we arrived, we were shocked to find no parking available at all. We had to search and pay for public parking ourselves. It didn’t stop there. The room we were given was completely different from what we had booked. None of the reception staff spoke English, making communication extremely difficult and frustrating. We were told to stay in a temporary room for one night and that the correct room would be ready the next day. We accepted, left our luggage at reception in the morning, and went sightseeing — trusting they would sort it out. When we returned, not only was nothing prepared, but our bags were still untouched at reception. They acted like we were new guests who had just walked in! We had to go through the check-in process all over again, only to be told there was no room available anymore. This was, without exaggeration, one of the worst hotel experiences we’ve ever had. Miscommunication, broken promises, no accountability, and a shocking lack of professionalism or basic customer service. Avoid this place at all costs. You deserve better.