Pavo Real Tulum
Tulum · Mexico · Carretera Federal Cancun Tulum Km 237 Tankah Iii
About Pavo Real Tulum — Luxury Boutique Hotel in Tulum
Pavo Real Tulum is an exceptional 4-star hotel in Tulum, Mexico. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, beach club, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.8 / 5
Did not like the place. Bathroom had a funny smell. I texted them B4 I got to the place and they didn't answer back. I was not happy wirh that.
We booked and paid for two nights. However, the place was so bad, we left after the first night and lost our money for the second night of our stay at this hotel. The place is uninhabitable and we needed to find lodgings elsewhere. There were no blankets and we were cold through the night. There was no hot water, and only 3 pillows while we were four people. There were bugs all over the room and a nasty smell. There was dog poop and dog pee all over the common areas and lobby including right outside our hotel room door. The people who worked there took 5-10 minutes to appear at the desk and kept giving us the runaround and differing stories. Worst place I've stayed in for a long time. Also the exterior photos that are shown to be associated with this place here on Google are not accurate and are photos of someplace else.
I do not recommend this hotel. In the pictures it looks ok in reality it is something else and looks terrible. The bedding had blood stains, cockroaches in the room the reception did not even lift a finger to fix it, after 1 night we moved to another hotel. it looks like the owners are just scammers