Pałac Sulisław

Crazy place to stay! You feel like a king. The hallways are beautiful, littered with paintings, old armor and chandeliers. The room is in style as well. Breakfast was amazing, huge diversity of good food. Baked eggs, sausages, cakes, fruit, yoghurts, bread, cheeses, charcuterie, vegetables etc.

This review is only about the restaurant. It has been the third time that we visited the Palace Sulisław restaurant, unfortunately this time it was a disappointment. The place is beautiful, service pleasant and english speaking, but the food a bit disappointing and the prices are outrageous. We ordered two vegan dish and one meat plus tea and two desserts and we payed well over 400 zl for 3 people. The prices are on the level of a high end restaurant in Wroclaw or Warsaw but food is not. Also the portions are really small. I don’t remember this restaurant being so ridiculously expensive before. It is a pity.

This is a beautiful palace with pretty decor, great room size, quiet surroundings. Goods: 1. Great rooms. The whole place was beautifully decorated with period furniture, paintings, beautiful tiles, old-school fireplaces, marble floors, quiet corridors. 2. Ayurvedic treatment- Beata was excellent when we planned for Ayurvedic spa- great arrangements, amazing massage, good music, professional service 3. Food was delicious BAD: Service- the service in this place is ABSOLUTELY appalling - I could have gone to 2 star hotel and were given better service 1. The dinner is served until 8 pm- without any prior notice. There is no other proper restaurant in 8 km radius. The staff who serve you in the restaurant, also covers service in a pub in the property after 8 pm. So they really stand next to your table from 7:50 pm to take away your plates even if you have not finished 2. The bathroom had only one combined shampoo, handwash and body gel. Which also finished during our 2 nights stay- so my husband has to find someone to replace it. Given this is a 5 star property, this is basic service. There is no phone option to reception, you really need to find someone in the corridor to request it( no staff is available during the evening) 3. When our dessert was served, we noticed with the warm fondants, the Jack Daniel and Rosemary ice cream were missing. Apparently the kitchen ran out of stock for both flavours, but while taking the order or even delivering the order they did not care to mention. When we pointed out, they offered us 5% discount, which is less than 2 zloty, which was of course worst customer service ( specially when we spent more than 2000 zloty with them already) 4. During the evenings there were no staff available to even switch on the corridor or staircase light- we had to go out and do it, as it was feeling eerie without it(only 2-3 rooms were booked that night) 5. First day when it was 2-3 rooms were occupied, the breakfast was minimal and again the waitress was on a duty to the other part of the property from 10 am , so rushed us to finish by then. The following day when there was a bigger group for a party, then there was a buffet breakfast available. But from our point of view, we paid the same for both the days and expected similar service. 6. Indoor swimming pool and the only available lift were both out of order during our stay. Overall this is a nice property which can flourish and provide great experience under good management. But current service standard is APPALLING.