Pelagos Suites Hotel & Spa

Amazing hotel, very friendly and helpful staff. The hotel itself is very well kept and modern. The rooms are lovely and the balcony with chairs, tables and sunbed were perfect, just what we needed to enjoy the last few hours of the sunshine before evening. The food has been lovely, plenty of choice and attentive staff in the restaurant, nothing is too much trouble. The pools are great, plenty of choice and the water slides have been an added bonus for our daughters who have loved playing on them. The pool bar is great, the staff again are very helpful and attentive, always asking if you needed another drink, kept us well hydrated. The Italian restaurant was really nice especially with the added bonus of watching the sunset from the terrace whilst eating our meal. The Mediterranean restaurant was also lovely. The animation staff work very hard and produce great entertainment. I would also recommend the spa, the massages are amazing and my daughter also had one with me which was a lovely experience for us both. The staff in the spa are lovely and great at their job. All in all we would highly recommend the hotel to friends and family and would like to visit again. Thankyou for making our stay perfect, we have had a wonderful holiday at your beautiful hotel.

Lovely clean hotel, very family friendly! Food, pools and bars were all great. Kids had a fabulous time on the slides and playing in the pool! We were concerned having seen reviews about the food but we ate really well, loved the fresh fish and salads. I imagine the people who didn't enjoy it are used to huge global buffets in massive hotels, which really isn't our thing so we were happy! Peaceful at nighttime and we slept really well, very comfortable. A couple of areas for improvement would be to have a few more bar staff attending tables at the pool bar in the evening as it was busy and a wait to get served, some more lit areas or small table lamps in an evening would be nice for the pool bar too. Drinks are not topped up in the main restaurant area at meal times which I would expect, either need staff to do this or maybe introduce some self serve areas for soft drinks, wine, beer, coffee. Overall we had a brilliant holiday and definitely would return.

This resort is not 5 stars. In particular, we were shocked at the poor quality of food and beverage. The room itself was great, the housekeeping and cleanliness was great, but for the price charged and what was delivered is just not good enough. Serving chopped frozen vegetables and frozen chicken schnitzels/party food at a 5 star resort is simply unacceptable. If this food was served in Australia at even a 2 star resort, there would be a riot - it boggles the mind that the Pelagos team think this is acceptable. Saying "individual tastes" is a joke, that is preferring tomato sauce to mayonnaise, not frozen vegetables to fresh vegetables. If you told us this resort was 3 stars and charged a 3 star price, my review would change. I wouldn't be expecting 5 star quality. But this resort is expensive and my expectations were high. On a positive note, the Guest Services team were receptive to our feedback and we appreciated their professional response. Animation team were also fantastic - shout out to Dominika and her team, they are a delight and so talented. I'd encourage anyone considering this resort to consider what's important to you - if eating and drinking well is part of your holiday, don't come here.