Peninsula Grand Hotel

Very disappointing experience at Hotel Peninsula. I usually don’t write negative reviews, but this stay was truly unacceptable. The overall service quality was poor and far below expectations for any decent hotel. ➡️ Rooms: The rooms were in a pathetic condition. They were smelly, poorly maintained, and lacked basic cleanliness. The shower head was broken, there was water leakage in the bathroom, and worst of all — there was no hot water available during my stay. ➡️ Meeting Halls: We had a business meeting scheduled, and the experience was equally frustrating. At times, the AC was completely off making the hall suffocating, and when it did work, it was set to freezing temperatures with no regulation — making it uncomfortable for everyone. ➡️ Overall Service: The staff seemed indifferent to complaints and did not make any efforts to address the issues we raised. There was no sense of urgency or accountability. I do not recommend this hotel to anyone — whether you’re visiting for business or leisure. There are far better options available nearby. Definitely not worth the money.

I usually don't write review. I am not that active because I know nothing is going to change. And if I am forced to write I usually give all stars even if the service is average. But believe me in Hotel Peninsula Grand had a worst experience of my life.

I don’t usually leave reviews, but this experience was beyond unacceptable. From the moment I arrived, it was clear this hotel has zero regard for basic hospitality or professionalism. The front desk staff was disorganized, rude, and shockingly untrained. It took over an hour to check in, and they managed to get my reservation wrong – despite having a confirmation email. The room was filthy: stained sheets, mold in the bathroom, and a stench that made it impossible to sleep comfortably. I requested housekeeping and was told they “don’t do room cleaning every day,” but no one came the entire stay. When I brought up these concerns, the manager not only dismissed me but was condescending and unapologetic. It’s clear that customer satisfaction is the last thing on their priority list. The management is a joke – unresponsive, defensive, and completely incapable of resolving even the most basic issues. It's shocking that this place is still in business. Save yourself the stress, money, and health risk – stay literally anywhere else.