pentahotel Brussels City Centre

Cool social vibe inside the hotel. Fantastic gym with an excellent selection of equipment. The location is great to get anywhere you need in Brussels in just a few minutes. The room was clean and the shower was refreshing. Definitely enjoyed my short stay.

Very friendly staff, specially the guy at reception in the morning. Big rooms well equipped, however cleaning could be better as there was water marks in the shower, windows were very dirty. Breakfast is not bad, lacking a bit more of variety of hot food. The fridge is empty, will be nice to have water at least.

I was quite surprised that this hotel is rated as a 4-star property. Positives: The room, bathroom, and bed were all spacious, which I appreciated. Negative Aspects of My Stay: 1. Lack of Basic Services and Hospitality: I arrived late at night when all nearby shops were closed. I asked the reception for some essentials: First, I requested a pair of slippers, but was told that they are only provided for guests staying in suites, not regular rooms. Then I asked for a toothbrush, but they informed me that they don’t offer that either. On the day of check-out, my flight was scheduled for late at night. I asked if I could check out slightly later, but they declined, explaining that new guests were expected, which I understood. However, when I asked if there was any space where I could briefly pray for just a few minutes, they said there was absolutely no such facility available anywhere in the hotel. 2. Room Condition: The room was carpeted, but the carpet was extremely dirty and heavily stained. It was very unpleasant, which is why I requested slippers in the first place. 3. Lack of In-Room Amenities: The room didn’t include even the most basic amenities. There was no kettle to make tea or coffee, which is typically expected even in lower-rated hotels. While the room was spacious, the overall experience was disappointing due to the lack of basic services, poor cleanliness, and limited hospitality. In my opinion, this hotel does not meet the standards of a 4-star rating.