Pesaro Palace

The staff was amazing and the location is great! The hotel is charming, but if you are looking for a modern place go somewhere else. My room was quiet and very clean. My breakfast was great. I left Venice and when I returned, I was booked at another hotel. The other place was fine, but I regret that I did not stay here again. I hope to return next year for a longer vacation!

Great location right on the Grand Canal. Walking distance to everything (as is most things in Venice). Staff was very friendly and accomodating. Rooms were nice but could definitely use some updating, especially the bathrooms. That said, the room/bed was comfortable and the ambience was great.

The Hotel has the perfect location in the middle of Venice also a really vibrant neighborhood. Unfortunately we were not pleased with our stay at all. From the moment we arrived, this hotel was a complete disaster. Our stay started off horribly with a rude and unprofessional staff member who greeted us with an attitude and poor communication. He was already dismissive when coordinating our taxi, which should have been a simple task. That set the tone for what turned into a truly awful experience. We did not get the room that we wanted and thought we booked. When we pointed this out, we were coldly told, “That’s not what you booked,” without any effort to assist or accommodate us. When we asked for a change, we were flat-out denied. We raised a complaint, but it was clear we were not being taken seriously at all. The staff simply did not care. During our stay, the room was not cleaned properly we’re talking about a lack of basic cleanliness that should be expected from even a budget hotel, let alone a place claiming to be 4-star. This is absolutely unacceptable. But the worst part came during check-out, which was a complete mess. No one knew what they were doing. Then we were told that city tax could only be paid in cash, and we were forced to use the hotel's ATM, which shamelessly charged us an extra 14% fee! We asked if we could go outside to withdraw money elsewhere, and they refused. When we asked to speak with the manager, we were told he was on vacation completely ridiculous and unprofessional. The service, the staff, the handling of issues all far below the standard of a 4-star hotel. What we paid is in no way justified by what we received. We feel completely ripped off. We are extremely dissatisfied and would absolutely never return to this hotel. Do yourself a favor and look elsewhere.