Petit Palace Hotel Tres

Great location. The best part of Palma in my view! Friendly and helpful reception staff - all the guys! Very tasteful breakfast with the most perfect choice of music, which makes the full experience very sophisticated! Definitely worth it! We’ll be back soon. Love it!

The hotel is in a great location, very central and close to everything (attractions and sea). Breakfast was really nice with a lot of choice particularly for a sweet tooth like me! The room was disappointing, I would not think it’s from a 4* hotel, rather a 3*, as it was dark and tiny. So I would recommend to get a room that is at least one level up from the standard, as all the standard rooms overlook a very tiny and narrow and dark patio. They have a nice little sauna on the terrace which has a great view on the cathedral. Staff was very kind and helpful.

I’m leaving this hotel extremely upset. They charged me $366 for 2 bags of laundry (the second one was barely halfway full!!) This is straight robbery. And the guy at the front desk never said for me not to do laundry due to the insane cost. I’m aware the rates were there but you don’t realize how much it adds up, plus I added items that did not have a cost next to it. If I worked there i’d be discouraging guest from that laundry service and telling them about other affordable options, but they just smile and say sure we have laundry. Not to mention- the laundry service burned holes in all of my underwear!! Just left such a bad taste in my mouth. Also, there’s a kid who works there who’s super rude and unfriendly with attitude. I told him he seemed stressed and he said it’s because he’s sick then he proceeded to cough and sneeze, not wash his hands, then hand me a water bottle. After this, I noticed he was working in the kitchen every morning continuing to sneeze and cough without covering his mouth or washing his hands after. Don’t have employees come to work just to get the guests sick and then they’re also in a bad mood because of it. That’s not how you operate in hospitality. By the way, i’ve never left a bad review for a hotel but I had to say something. The hotel is beautiful, in the perfect location, and most of the service was great, but unfortunately these few things ruined my overall experience at this hotel.