Petit Palace Plaza Mayor

Truly impressive hospitality! The staff made us feel welcome from the moment we arrived. The location is unbeatable—in the center of plaza mayor, perfect for walking to most attractions. Great amenities and clean, well-kept spaces. A cozy and convenient choice in the heart of Madrid.

I loved staying at Petit Palace at Plaza mayor, perfect central location from Royal Palace to Plaza de Sol. The service and staff there were excellent. Everyone was so warm and welcoming, and explained to us what sites to see, things to do. This was my third time staying with them and highly recommend. I will be coming back here again.

The location is great, but the hotel is a bit worn. First thing we noticed was a big crack in the entry door. It appeared to have been “mended” today with packing tape. Not a good first impression. Furniture in tiny entryway was souled and worn. Ice machine (small home model) worked only one day. There was often a sewage-like odor in the hallway. Only one elevator in operation the entire 6 days we were there. Our room itself was fine, clean, large bathroom and balcony. We purchased breakfast for the 6 nights, but one of us never ate it. When I asked for a refund, they said they couldn’t because it was part if a package, but it wasn’t. Overall, ok hotel but for close to $300/night would have expected a bit better, especially when it came to repairs and upkeep.