Phoenicia Holiday Resort

I loved the resort the rooms are like same style as the know Phoenicia. The resort is very big and nice. Many slides in the pool for kids only till age 9 maybe. There is a middle pool also and there is the big pooool. The beach is nice and wide. The on dinks are good.

We have been here years ago and it was ok. Today we arrived with family and booked two apartments. On arrival, people screaming at the reception because of 15+ h without electricity. In our parents apartment, the kitchen is so run down.. the original oven does not exist anymore. Just an empty hole. Instead they have a small induction cooker.. with the small detail that the only pot in the apartment is not for induction, hence not usable... In our apartment we do not have such a cooker but only a microwave. We switch it on... result smoke and finished.. We booked for four and only have one thicker blanket... not good with kids. Overall the experience has been rather mediocre for the price and you can for sure find better in Mamaia. Not to be recommended.

Feedback – Stay at Phoenicia Holiday Resort (June 20–23, 2025) My family and I stayed at Phoenicia Holiday Resort from June 20th to 23rd, 2025. Overall, our experience was positive—the facilities were pleasant, and the staff were generally friendly and helpful. Unfortunately, our check-out experience left us disappointed. Around noon on the day of departure, my wife went to the reception to complete the check-out process while we planned to remain on the premises until 6 PM, as informed during check-in, which allowed us to retain the pool towels until that time. During this interaction, the receptionist, Carla, addressed my wife in an unprofessional and discourteous manner, raising her voice and demanding the pool towels. Despite my wife calmly explaining the information given at check-in, Carla continued to speak rudely and abruptly requested her ID. When my wife asked if the credit card was also needed as a guarantee, Carla responded dismissively with, "That’s all," showing clear attitude rather than professionalism. Later at 6 PM, we returned the pool towels as agreed and retrieved the ID. Due to the earlier unpleasant interaction, I requested to speak with a manager. I was told by Mohammed, who identified himself as the acting manager, that there was no other manager available. Instead of addressing the issue constructively, Mohammed dismissed my concerns in front of Carla and other guests, insisting that Carla is always friendly and implying that our account of the situation was not valid. While I acknowledged that staff can generally be friendly, my point was about the specific interaction that day, which was handled poorly. Unfortunately, rather than demonstrating understanding or offering an apology, Mohammed’s response came across as dismissive and unhelpful. Summary of concerns: The behaviour displayed by Carla was unprofessional and unacceptable, leaving a negative impression of the hotel at the final stage of our stay. The response from Mohammed, rather than focusing on resolution or customer care, made us feel invalidated and disregarded, which further impacted our experience. I hope this feedback is taken constructively, as we otherwise enjoyed the resort and believe that with better handling of situations like this, the guest experience can be significantly improved.