Phoenix Seagaia Ocean Tower

We stayed at Sheraton Miyazaki to celebrate our first wedding anniversary, and it was a truly memorable experience. The staff went above and beyond to make our stay special, even surprising us with a complimentary chocolate treat that added a lovely personal touch. The atmosphere was relaxing, the service impeccable, and every detail made us feel welcomed and appreciated. Thank you for making our anniversary so special!

This is a hard review. I'm not sure if its because of the recent change from Sheraton toPhoenix or if this is the usual service you get. The good parts first: The room was really big and clean, the onsen was pretty nice too and not too full (in summer though). The not so good: - The place is huge and you get 0 information during checkin (yes I did speak japanese with them), you're expected to find out everything yourself which is ok, but not for the price that the hotel costs. It felt more like a cheap business hotel. Although I usually at least get the information where the elevator is and where you can get breakfast but not even that was provided. Later realized that there is a map of the place, would've been usefull - The food (we had the buffet style dinner plan) The quality and choice of the dinner is really bad. Everyone in our group agreed to this. The alcohol is either a all you can drink or a small beer starting at 900 Yen. I would absolutely not recommend a dinner plan and look for a better and more reasonable priced place in the vincinity - This brings me to the last point, you need a rental car to enjoy the location if you want to move freely, mainly because there's nothing close to the hotel (but we were aware of this factor and I don't count it as a minus in the rating) So why only two stars? I would ask myself if I come back to a hotel when rating it and here I do have to say that I would absolutely not. There are much nicer places and better offerings for a weekend or resort style gate-away

Rooms and facilities - Rooms are huge and have a good view. The whole place in general is old but well maintained. Service - Staff are generally nice but had a bad experience using the onsen. Forgot to take the towel at the entrance and when I asked for help from the male staff, he did help but gave attitude. If you do not want people to forget towels then keep them inside the onsen like what many other onsen does! Another thing I dislike about Sheraton is that somehow they are super cheapo when it comes to room slippers. It is of the worst possible quality. Seriously, how much does a decent slipper cost? Just add it to the room pricing. Also, they assume everything has small feet? It only comes with one size and it is ridiculously small. Many other cheaper hotels that I stayed in gave them in two sizes and had much better quality. E.g. Stayed in Holiday Inn Express Hondae in this trip as well and the slippers were much better despite being a 3 star hotel. (Also stayed in Incheon Sheraton just a week ago and they had the same issue) One more thing about Sheraton is that they somehow used very poor quality pillows. Gave me neck aches. Location - This depends on what you want to do. If you want to play golf then it is good, otherwise it is so-so. Overall, after staying at several different hotels for this 2-months tour of Korea and Japan including Incheon Sheraton and Miyazaki Sheraton. I do not think Sheraton will be a brand that I will choose going forward. It is often more expensive but at the same time does not deliver quality.