Pickalbatros Jungle Aqua Park Neverland Hurghada

Absolutely huge resort with plenty to do all day every day. We went with 4 children (aged 13, 10, 8 and 6) and we couldn’t have faulted the cleanliness and safety of the resort as a whole. We have a non swimmer in our family and there are so many life guards all over the place- it assured us that we always had a second pair of eyes watching out for us. The rooms, common areas, restaurants and pools were immaculate and all the staff very friendly and attentive. The variety of slides and activities throughout the water parks were brilliant with something for every age available. The only small downside was that there are not sunbeds available at most areas of the water parks. There is loads of space around each area of all the pools and water park but mainly seats rather than actual reclining sunbeds (although I am sure this isn’t a big deal for every family visiting- it was just personally something we would have hoped that there were more of for us… I couldn’t mark the score down for that minor inconvenience!) When we arrived we had booked 2 rooms to be next door to each other as we are a family of 6, and were disappointed that they had not fulfilled this and we had to upgrade our room to a suite to be together (£350 euros)… (we noticed that this was happening to other families who checked in around us as well so just be mindful as I am not sure if that’s a tactic to get you to upgrade!). We were happy to pay for an upgrade and glad we did as we had a 2 bedroom apartment with 2 large bathrooms and living area… it was amazing and worth the extra spend :) We also paid for late check out for 70 Euros which meant we kept the room until 6pm which was really useful considering an 11pm flight home. I would certainly return to this resort and recommend highly.

The greats hotel! The first two days we tried to remember where everything was, but it was only on the third day that we started to get more or less oriented. But then, once we found the short paths, everything seemed so close)) The water slides are a separate story. They are amazing! From simple to sophisticated, from calm to extreme 💥 There is also a huge children's water park with slides for babies and middle-aged children. And the pools - mm... they are everywhere, and the entire area is a large water area... The animators, life guards, fitness trainers, and waiters are all wonderful, positive, and very open-minded people. There are a lot of staff members, which keeps the area clean and cozy. 👍 The beach was also not disappointing, with its sandy terrain, comfortable depth, and lifeguards. We didn't see any shark nets, but we comforted ourselves with the knowledge that the shallow waters around the bay would prevent sharks from reaching the beach. 😁

I arrived full of excitement and was really looking forward to what should have been a fun, relaxing holiday. Unfortunately, my stay was overshadowed by several serious issues that left me deeply disappointed. Despite informing the hotel of my medical needs well in advance, these were completely ignored. I was initially placed in a run-down, dusty room that was neither suitable nor hygienic. Only after raising concerns was I upgraded, but this should never have been necessary had my needs been properly acknowledged from the start. Housekeeping was particularly poor despite tipping; bedding was not changed as requested, towels were dirty, and I even noticed mites on the floor. To make matters worse, I found a fingernail in one of my desserts, which was not only shocking but raised major concerns about food safety and hygiene standards. This lack of care ruined what could have been a wonderful trip. It’s a real shame, as the facilities themselves were impressive and most of the staff were extremely friendly and helpful. However, housekeeping, cleanliness, and food safety were so substandard that they overshadowed the positives. I left feeling let down, when I had arrived so full of anticipation. With proper attention to hygiene and genuine consideration for guests’ needs, this hotel could be excellent, but sadly my experience was anything but.