Pier House Resort & Spa

Highly recommend staying here!! Everything was awesome, the views, service, staff friendliness. Great little beach spot and you can't find a better place to catch the sunset, much better that sunset pier or Mallory square. It's in a great part of town and within walking distance to a lot of different attractions and restaurants. Rooms were a nice size and the bed was very comfortable. It was quite our entire stay and always felt safe. A nice bar by the beach and pool to get a drink or bite to eat. Most definitely recommend if looking for a place to stay!!

My husband and I booked our stay at Pier House as an emergency beach vacation to destress. Pier House was perfect for this. Within the walls of the resort you would never know that the activity in the tourist area is there. It is very quiet and peaceful with lush greenery and water features surrounding the pathways, pool and private beach. We upgraded our room from a standard king to an ocean front dockside room. We have no regrets at all! We were lucky enough to get the corner room so we had views of the ocean and the beach. Despite the close proximity to the beach and restaurant, our room was very quiet. We couldn't hear any noise from neighbors or outdoors. The room was spacious and clean and the bed was comfortable enough. The beach and pools had plenty of loungers and umbrellas and were also kept clean. There was only one day that the beach seemed overly crowded but I suspect that this was due to guests checking in and out crossing paths because the next day it was back to normal. We were surprised by how good the food was at the resort. We aren't really breakfast people but the cappuccinos were nice. We ate lunch at the beach bar each day and never grew tired of the parmesan fries or the berry, nut and goat cheese salad. We only ate at One Duval one evening but that experience was pleasant and I was happy to find several vegetarian options. The staff is actually what really made our trip amazing, not just great. Everyone we interacted with was very friendly and kind. We always had a drink in our hands when we wanted one at the beach or pool (Linda and Nick are the best!) and the women at the front desk were helpful with making restaurant recommendations and providing directions so that we could enjoy quieter walks and avoid the action on Duval. The servers at the beach and pool work sunrise to sunset it seems and they hustle but with a smile on their face! I didn't see or overhear any negative interactions. I had some questions about my invoice at checkout and Chuck, the manager, called me after I returned home to graciously explain the details (the misunderstanding was completely on my end). The people alone are enough to bring us back. We felt welcomed, comfortable, and safe throughout our stay. I am usually a fairly tough critic but I cannot think of anything that I would improve or change about our stay. I look forward to returning when we need another emergency beach vacation!

We’ve been to Key West many times but this was our first stay at Pier House. It definitely won’t be our last. The location is great. They even have a private beach area which is rare in KW. Our room was wonderful and the hospitality was exceptional, especially Kyrell at the front desk. He was patient, courteous and so helpful. I hope Pier House knows how lucky they are to have him.