Pio Baroja City Center

The hotel is very large, with a gigantic parking place (+ EV car chargers!!) - Parking is a little bit difficult to access with larger cars, but possible. The hotel staff is very nice and professional. The receptionist Yuri is great! - He remembered our family from the previous stay! The restaurant has vegetarian and vegan options too!! The rooms are really clean! The only "issue" is that bathroom doesn't have almost any hooks to hang the towels on. But other than that, it's great!!

Staff were good and friendly, location of the hotel was also good (not the best but not too bad either). Unfortunately our room had a mini-window into not sure what I would call it, looking at other mini-windows of other rooms a couple of meters away. Therefore the room was very dark and basically had no natural daylight. Also, unfortunately, it was not the cleanest. The air-con had not seen cleaning in quite some time, very dusty so we didn't even switch it on as it could have been a health hazard. While breakfast was ok, it was the same every day and the juice bar was always "out of order" in the 4 days that we were there. Positive highlight were the staff, almost everyone we interacted with was super friendly

We got an upgrade to an executive room which is the only positive thing I can say about our experience there. We tried to use the pool- impossible. Full of screaming , diving children unsupervised. Staff hardly speak English. The guy who looks after the pool was totally overwhelmed and prevented other guests from using the pool while unsupervised children were swimming the for at least one hour ! You should introduce strict children or family hours which most hotels do! As an apology for this whole situation we got a jar of olives. We already had 2 jars of them so we left 3 jars in our room- you can enjoy . Breakfast- terrible chaotic nightmare . Little room for hundreds of people ! Never seen such chaos, people push one another , there’s no rules. Wild wild country. Nice service in a restaurant where we were able to enjoy little lunch. And staff were nice in a restaurant. Also good and quick room service . But in general - never again. Thanks. Adios