Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort

We went as a family of 7 ages 20-80 and had an amazing time. We stayed Star Class Adult Scene and had an exceptional experience. Our Butlers- Susy and Molly took exceptional care of us. They went above and beyond to make sure our family had a terrific time! They met our every need and the word "no" is not in their vocabulary. We rented a cabana for several days as well, and Roger and Marco took exceptional care of us by our cabana and pool. I highly recommend this resort -and staying Star Class. The staff is exceptional, the rooms are large and clean. Overall great time!

The resort was very family-friendly, though it felt like most guests were either little kids or 18/19 year olds—not much in between. I really appreciated the Star Class upgrade: staff were very attentive (sometimes *too* attentive with calls, texts, and knocks). Since I was with my son, it worked out fine, but it could feel intrusive for couples. The room was spotless—Clorox wipes came up clean—and the buffet food was consistently hot, which was a first for me at an all-inclusive. Drinks were the biggest letdown; only champagne and wine did the trick, mixed drinks were a waste. One frustration: the timeshare push. You’re given coupons only after being approached multiple times (notes, texts, hall stops) to get your “free gift.” Then they tell you bigger gifts come if you attend a meeting. A useful coupon was \$50 off \$100 in logo shop items, but the whole process was pretty annoying. Overall: very clean, great for families who like attentive service, but not the place for strong cocktails or peace from sales pitches.

I recently stayed at Planet Hollywood Cancun and, unfortunately, the service left much to be desired. I’m not sure if it was due to a lack of staff or the quality of workers, but overall, the experience was frustrating. At the pool bar, I waited about 15 minutes just to get a drink, and when I was finally helped, the bartenders often had an unfriendly attitude. I paid extra for the Star Class, but honestly, it didn’t feel worth the additional cost. The dining experiences were hit-or-miss. The Italian restaurant was especially disappointing, with both the food and service falling far below expectations. The only consistently great meals were at the steakhouse and the Japanese restaurant. On the positive side, the spa was incredible. Betty was so attentive and kind, making the experience relaxing and memorable. The spa facilities were spotless and inviting. My butler, Molly, was also amazing — despite the negative encounters I had during my stay, she went out of her way to try and make things better. Overall, while there were a few bright spots, I can’t say I’d return given the inconsistent service and overall lack of value for the money spent.