Platinum Yucatan Princess Adults Only All Inclusive

You won't regret it. This place is amazing. I stayed for 14 days. Best vacation I ever had. And I will be coming back 100%. Love it here. Love the food. Love the rooms. Love everything. And I wanted to thank the chefs for the delicious food. The only negative thing is, in the buffet they use to have the snack bar available 24 hours and the food was available near the buffet area. Now you have to wait 30-45 minutes to have your food delivered to you. So thats a big no no. People liked it at their disposal. Even i don't like the change. So that is a 1 star for the buffet area.

This was my first all-inclusive and I am glad that I selected this place. Room service for cleaning and food included. My friends and I took the adults-only resort, although there is a sister resort that is family-friendly a few steps away, which I would assume is a perfect in-between for larger groups with different lifestyles. We stayed for four days. Amazing rooms. The star I left out is because I anticipated spending a lot of time at the beach (it is steps away from the resort) but there was too much algae to enjoy the water and the beach, so we spent all of our time at the pool, which is fine too. Just adjust your expectations in this regard. Some people swam on the family-friendly side, but we did not. The beach is fine to see the sunrise however. Nice entertainment and variety of foods. Not a lot of opportunities to eat local dishes unless you take a tour outside of the resort. I highly recommend the tour that brings you to a Mayan village, the Chichén Itza (one of the 7 World Wonders), swimming in a cenote, and a colonial-style colourful city. It was the highlight of my experience. The team members were very kind and friendly. We used the spa and had massages, it was a lovely experience all in all. I highly recommend!

I hope this message finds you well. I wanted to share some concerns regarding our current stay at the Platinum Hotel. Firstly, we’ve noticed that the cleanliness of the hotel does not meet the expectations of a 5-star establishment. There is a significant amount of garbage and leftover food scattered in the hallways. While we understand that the hotel is surrounded by wild life, better management and maintenance would go a long way in improving the guest experience. More importantly, we were informed at check-in that no reservations were required for the à la carte restaurants. However, on our very first evening, we were told there was no availability due to full waiting lists. Out of the four restaurants, only two were open — and both were at capacity. This left us with no option but the buffet, where we had to wait over 30 minutes just to be seated. Given that this hotel is marketed as a 5-star resort — a rating that was also confirmed by Air Canada at the time of booking — this situation is unacceptable. While we recognize that there may be staffing challenges, continuing to accept new bookings under these conditions is highly disappointing and misleading to guests. We hope to see improvements during the remainder of our stay and look forward to your response.