Playa Palms Beach Hotel

A Hidden Gem - Private, Peaceful, and Surrounded by Nature This place is an absolute hidden gem! Tucked away in lush greenery, it offers a level of privacy and tranquility that you rarely find. While the beach area is on the smaller side, the overall experience more than makes up for it, you truly get what you pay for. The staff go above and beyond to make your stay comfortable. They’re always friendly, welcoming, and eager to help with anything you need. This was my first time staying somewhere other than a traditional resort, and to my surprise, I actually prefer it! The atmosphere feels more personal and relaxed. Cons: If you're a smoker, you'll need to step just outside the property to smoke. It’s only a short walk, but it might be a slight inconvenience for some. All in all, highly recommended for anyone looking for a peaceful, nature-filled escape with outstanding hospitality.

I appreciate honest reviews. This place was worth what we paid and a fantastic location. There were of course some bumps and things that were not ideal, but overall I would recommend staying here. Things to know: the birds will come for your breakfast and it’s a bit annoying to keep them away each time. We didn’t have a table inside the room, so we needed to eat outside. The breakfast was nice and I liked you could add extra things if you wanted. Ordering it the night / day before was no problem. They were always on time. It felt safe and there are locks on the doors. The AC unit works but doesn’t do a whole lot if you want it cooler, it wasn’t hot at night so thankfully it was enough for us- but if your used to really cold rooms, you might not get that. Room: The bed was comfy even with being pregnant. However we booked a king bed and requested a top floor and didn’t get that. We also were supposed to have a hot plate and bigger sink (according to our booking) but didn’t have that which meant we had to wash our coffee cups in a tiny bathroom sink. We have had bad experiences with customer service in Mexico in the past so we didn’t try to move to a different room so I can’t speak on if they would have honored that for us. The location is amazing so you don’t hear noise from the clubs- however being on the bottom floor we heard stomping and water running whenever we were in our room. This was annoying the first night and woke us up a few times. The beach area was smaller than expected but not a big issue for us. You’re very close to all the shops and restaurants as well as taxis and collectivos. The staff were nice and friendly. Hope this helps!

I really wish I could write a full positive review for Playa Palms Beach Hotel as the location, quietness and feel of the hotel was quite amazing. I was traveling solo and came back to my hotel after a long day out and noticed my safe was open, with money missing. When I brought this up to the reception, they did an "internal investigation" but nothing came of it. They were very pushy to get me to go to local police which I did not opt for given that I did not want to waste my vacation with the back and forth. Aside from this, the entire hotel smelt awful from the seaweed but this is simply due to the fact that it was seaweed season (not the hotels fault at all). Aside from these things, the room was lovely, location felt safe, was very quiet from the nightlife, very close to everything. I would imagine the beach would have been lovely outside of seaweed season.