Plaza Tour Eiffel Hotel

I was impressed that staffs tried to provide excellent experience to their customer with service and various amenities. But the room is .. I stayed in 16m2 room on the 5th floor with Eiffel view. It was so small room and no mini fridge nether less their explanation on their website. I could see the Eiffel when i stand or sit down on the corner of the room only. It was not i expected “Eiffel view” .. and the balcony has no table and chair and too small. In the weekend, teen agers were talk and screamed in front of the hotel from the midnight to the morning. It is not a problem by hotel but the location issue. Unfortunately I will not stay here again ..

Its a good or bad choice depending on your priorities. The staff is very friendly and willing to help, they are very nice... The hotel is clean and so are the rooms, what I liked the most was the location. On the other hand... there are many inconvenient things about the rooms. In our case there was a water leak from the sink and from the shower so everytime we used the bathroom it was wet all over the place. Also, the shower space was a very small bathtub and since the bathroom is small it was not practical to get in. For elder people or with reduced mobility i would not recommend, for the risk of fall. The mini bar fridge didn't work at all, it wasn't cold, not even chilly. The air conditioning system was very bad you either had to turn it off or it would always auto adjust freezing cold at 18 C• . The tv was not "smart" you have to use chromeast, which would do the job so that was ok. Also, they only give you two 250 ml cans of water and if you need more they charge you. I found this ridiculous because we payed a high tariff (at least from my point of view). The housekeeping is ok, they made the bathroom clean but never changed the sheets or the glasses we used to drink water. By our 4th day they were all dirty but wouldn't replace them for clean ones. The hotel feels like a safe space, what I really like os that from 6-7 the kind staff organices a happy hour and give you a free glass of wine (very very good selection of tasty wine) So... it has its bad and good things but mostly not very comfortable for us :(

Lesson on how to feel unwelcomed. Received an email from the General Manager calling me disrespectful. For asking to cancel my booking as I was unwell. And she had sent me the terms and conditions 4 times. The rooms did not match the photos I had seen. The property is outdated, not that clean. The first night I only had a sheet on the bed. A cover was placed there the next day. The bathroom was beyond tiny. No area for a toothbrush. Housekeeping unfolded my clothes and threw them into a pile on the chair which I didn’t appreciate. This is possibly the worst hotel I have stayed at. Definitely not a four star.