Poly Loisirs

We were warmly greeted by the staff, whose genuine hospitality, professionalism, and attentiveness made us feel at home. Every interaction—from check-in to daily service—reflected their commitment to creating a personalized and welcoming experience. Our room exceeded expectations: spacious, impeccably clean, and offering a stunning panoramic view of the sea that we could enjoy from our balcony. The beach, just steps away, was beautifully maintained—peaceful, pristine, and perfect for both relaxation and family fun. The breakfast and dinner buffet featured a diverse selection of fresh, flavourful dishes. the quality and variety of the food truly stood out. Overall, this hotel delivered an unforgettable experience that combined comfort and heartfelt service. I recommend it to anyone seeking a relaxing getaway with an exceptional guest experience.

I rarely leave reviews, but our stay at this hotel was so disappointing that I feel compelled to warn other travelers. From the moment we arrived, it was clear this place does not operate at a 5-star standard. No one welcomed us or offered to help with luggage. We were left to drop everything ourselves and then had to circle around looking for parking in a full lot. The next day, I was even told to leave the car outside due to lack of space — unacceptable for a hotel claiming to be top-tier. Communication with reception was abysmal. They don’t answer calls, and when they do, they simply hang up. When I asked about it in person, the excuse was “we’re overwhelmed because the hotel is fully booked.” A full hotel is not an excuse for poor service — it’s a test of your ability to manage, which this hotel clearly fails. At the pool, the waiter promised to return "right away" — 15 minutes later, still nothing. Normally, I’d let that slide, but with two babies under the sun, this becomes unacceptable. The elevator — tiny, barely fitting 2 adults — is constantly monopolized by hotel staff delivering towels and supplies, making it unusable for guests. And then the most surreal part: the towel guy. I asked for four towels for my family and he awkwardly told me he only had three, and I had to bring them back myself. The next day, he saw me with my family, didn’t offer towels, so I took them myself. Only then did he run over and tell me I wasn’t allowed to take towels on my own. Truly absurd. This hotel doesn’t just suffer from poor amenities (missing towels, cups, overwhelmed staff) — it suffers from untrained, impolite, and unprofessional personnel. A smile costs nothing. Basic courtesy, attention to families with children, and responding to guests’ needs are minimum expectations in hospitality — especially if you’re going to label yourself as a 5-star resort. My advice: either train your staff properly and raise your standards, or stop pretending to be a luxury destination. You are doing a disservice to your guests and to the hospitality industry.

We stayed recently at the Radisson Blu Hammamet, hoping for a relaxing family getaway. Unfortunately, the experience was disappointing from the very beginning. We had booked two rooms at the end of a corridor. Neither the air conditioning nor the TV was working. Despite reporting the issue several times to the reception, no one came to check or fix anything. The only response we received was that the hotel was fully booked and nothing could be done. No alternative, no apology, no gesture. The most upsetting part came at check-out. A staff member accused us of stealing a small face towel. I immediately offered to open our bags, and of course, nothing was found. Still, we were asked to pay 15 dinars. It wasn’t the money that mattered. It was the way we were treated, with suspicion and a clear lack of trust. What hurt me most was the sudden change in attitude when I showed my Swiss passport. Until then, I had been speaking Arabic, my native language, but I wasn’t taken seriously. Only when my nationality was revealed did the tone shift. In an international hotel, this kind of treatment is simply unacceptable. Every guest deserves equal respect, regardless of their background. Out of respect for Tunisia’s tourism industry, I first sent a respectful message directly to the hotel’s management, hoping for a private resolution. I never received a reply. This silence left me no choice but to share my experience here, so that other travellers are aware. Respect should never depend on the language you speak or the passport you carry.