Ponsonby Manor

Booked this guest house for my mother and she had a wonderful stay. The host was attentive, and the place was clean, cosy, and very peaceful. Great value and super easy from start to finish. Highly recommend!

We happened upon the manor when looking for a more local place to stay in the Ponsonby area. We could not be more impressed and thrilled with our stay here. The manor itself is beautiful with perfectly appointed rooms and spacious places to relax, talk, and connect with other travelers (if desired). There is also incredible care in every touch—a small library with comfortable sofas, tea and coffee in the kitchen, and a separate makeup towel in the bathroom for the end of a long day. Everything has been thought of and considered for your comfort. Even better is Hongying, the host. She is delightful and strives to help you no matter what comes up. We had some changes in our dates and check in and she provided the best service to make it as easy as possible. I have a disability and she made sure I was able to be in a room that fit my needs and checked in throughout to see if there was anything else. Truly the best place to stay in Ponsonby, and probably all of Auckland. 6/5 stars if I could.

After a long drive from rotorua to Auckland post a funeral I arrived at Ponsonby manor 4.30pm on the first night checkin. Neither ponsonby manor or Agoda had provided checkin information. This also happened a second time as I had booked a further two nights stay later in the week as well. Not providing the checkin information once is not good, but doing this twice in the same week across two seperate bookings is beyond poor and shows a disrespect for their customers. The accomodation is quite highly priced for what you get. There were other local options of same quality yet much lower priced. No overseas visitor wants to chase checkin information that we should have been given prior. Its worse when you are dealing with the death of a family member and feeling emotional. This was frustrating as i could not call them. I found an open restaurant and one of the staff let me use her mobile but the sound was bad and the restaurant noisy. We couldn't communicate. I explained i was tired and emotional after a funeral. Ponsonby manor said they would email but I never received an email. I had to ask them to connect via fb messenger and I finally got checkin information. It took 45 mins. Now I was late for the Auckland family wake. I was staying one night. Then checking out. Then back to stay 2 further nights 24 hrs later. And you won't believe it - no checking information provided again - i left phone message *using a friends phone), I also sent message via agoda system and I sent a fb messenger text. No one replied by 2pm checkin time. They eventually contacted me 2 hrs later at 4pm. So twice in one week they had not provided checkin information which is exceptionally poor. The accommodation was prepaid so I could not cancel and book elsewhere. Note, I had contacted ponsonby manor a couple of days prior to advise them what time i would arrive and to enquire where the car park is on site. They responded thanks. So I figured someone would be on site. Later they said no car park is advertised, which is incorrect as I chose this place because the ponsonby manor website and Agoda website Information stated free parking was available on-site. They organised me to park at some other house 5 mins walk away I was in nz for a family funeral and i only had data on my mobile as family and friendsare on messenger so the newd for actual ohine calls was not needed. I will not stay here again because not providing basic check information prior to checkin time is unacceptable. And it is a shame, because The property is a lovely old house, the rooms small but reasonably clean and have what you need. It's clear they need to improve their systems and communication.