Pontalmar Praia Hotel

Great staff, very clean. Excellent location. Gym is not usable.

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I strongly do not recommend even in the west case cenário. Check in was but once it is done comes all the bad surprises. This hotel is no way a 5 star standards Roons are old Shower out of other and water is law warm Cleaning service has no standards Ameties placed in the bathroom only for one person set up whereas we have been three people. I had to call 5 times and only at 5° time having been rude they attended my needs. Buffet dinner is disgusting and food quality the worst I have ever seeing. Very slow and inefficient service but that is not a problem from waiters once there was two guys to do almost everything thing. NOT VALUE FOR MONEY. Breakfast disgusting as dinner, low standards, crumbled eggs was disgusting looked like vomit and had not taste at all, Juices very artificial and impossible to drink. In an all I could only eat some fruit and try to drink a coffee that for well nowned Brazil standards it was disgusting , even the cheapest bar round the corner would offer such a thing. The only ones to be satisfied are the kids because they only want to play and at least there are some entertainment to them. The team look very well after the kids at least and they come back happy. Personal chose people to whom they are going to speak or offer something and not for my surprise like in the co-partner Pontal Mar Hotel, they only talk to white people. That is a really disgusting behavior in my opinion, principally because I have experienced real 5 star superior hotel and have never felt welcomed in any of those places. We also do not have to leave our room to order anything or arguing about any issues. On arrival not questions about our travel to the hotel or if it was easy to be found. No welcome drink that is for a 5 star normal and by check out I wanted to close the bill earlier and join the pool until 12 but a very unfriendly receptionist told that it was not possible because housekeeping would enter the room, I replied back saying that it would be simple just call the superviser and let them to be informed, but as usual the staff in this hotel, some of them, seems not to have brain cells. In a resume.: STAY WAY FROM FIR THE SAME PRICE OR EVEN LESS U GET SOMETHING 10.000 TIMES BETTER. Guaranteed not to be racist discriminated .