Portemilio Hotel And Resort
Jounieh · Lebanon · Kaslik
About Portemilio Hotel And Resort — Luxury Boutique Hotel in Jounieh
Portemilio Hotel And Resort is an exceptional 5-star hotel in Jounieh, Lebanon. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, beach club, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.2 / 5
Impeccably clean rooms, incredibly friendly staff, and a perfect location just on the beach. The beds are like sleeping on a cloud, and the pool is the cherry on top. Portemilio experience is definitely worth every penny. This is your summer destination for an unforgettable stay.
Very bad service first night i found dirty on bed sheets like bed bugs second day they dont clean the room until 6pm third day AC is leaking and making sound all night. Fifth day i found dirty on the new bed sheets changed. Not recommended at all.
DONT BOOK HERE!! This place doesnt deserve a 1 rating it deserves a 0. Housekeeper stole $800 AUD out of my bag, the manager didnt care, there was no apology, no refund and they forced me to check out without apologising to me and/or returning the money they stole from me. Service was shit, the housekeeper went into our room even though the do not disturb sign was on the door, all she did was make the beds - she didnt clean the bathroom, there were no towels, no toilet paper, bins were full of rubbish, basins in the bathroom were dirty, no water. On top of that I booked a deluxe suite mountain view room but got given a 2 single bed room with no view, no kitchen, not even power points to use our straighteners or charge our phones. The wifi was crap, kept cutting out the whole time. The room didnt even have the bare minimum stocked in the room. Room was booked with breakfast included, they still charged me extra for breakfast and the breakfast was cold and disgusting. Still waiting for the General Manager Kamel to apologise and give me back the $800 AUD they stole from my bag. Has been 5 days since we filed the incident and the General Manager Kamel has been ignoring my calls, ignoring my messages, ignoring my emails and refuses to give me a copy of the incident report. He begged us not to go to the police and to let him do the investigations, so we gave him a chance to prove himself but all he proved is that he is a LIAR and isnt interested in helping us at all! NEVER EVER COMING BACK HERE!