Porto Bello Royal All inclusive

We have just come back from a week's holiday here and would recommend. Before we arrived I asked for a travel cot in our room and the receptionist kindly informed us the room we had picked had stairs and not suitable for a toddler so they moved us to the Royal Suite which was the same price as our original room. It's essentially two bedroom and two bathrooms so is great for a family. Probably the best thing about the hotel is the size. It never felt crowded, so many pools and no rush to put towels down. The food is good in the buffet, although breakfast could be improved, maybe more live cooking stations (omelette etc). The food changes each day too. Nice fresh fruit and salad. Staff are very friendly. Pool near the new snack bar is toddler friendly too as has a big shallow area. Kids pool is good, although no shaded areas over the pool. Would recommend the hotel for families with kids.

The hotel is huge almost like a small village, which gives guests a sense of independence 😊 A big plus for the staff in the restaurants hard working people always with smiles, their service is truly five star. 🤩 There are, however, a few areas that could be improved during our 11-day stay, we noticed that some common areas, such as corridors, were not cleaned as expected. While it is true that some guests contribute to the problem by not disposing of rubbish 🤦🏻‍♀️, still details like cobwebs or dust should not be overlooked. Personal note we paid extra for sea view rooms, which reply to our comment was from hotel management “the was classification of such rooms with sea views” well does not fully meet expectations. Hotel’s location, close to the airport, planes pass by every 5–10 minutes, including late at night, which may be inconvenient for some guests. On a positive note deserve the food is very good and everyone can easily find something to enjoy.

An overall good hotel let down by some details that could make it better. The cleanness of the room along with the dated upholstery and rock hard beds let the hotel down. The reception refused to add a mattress topper or change the mattress “it’s not something we do” 6 nights bad sleep it was. We holidayed with another family who stayed in a newly refurbished room, better beds, better AC, better cleaners. The room cleaners are average at best. As much as it rubbish work and doing their job in the heat must be hard, not removing dirty coffee cups and glasses for 4 days, along with not replacing the cups. Food is ok, lots of choice, nice and fresh and well made. Breakfast has a very varied selection. The pool bar is great, the staff are very attentive and the ice cream and milkshakes are very good. Along with the snack bar this is where we spent most of the day. The pools are perfect, you don’t get a crowded feeling around the pool and forget how big the hotel is in until you go to the main restaurant. Overall a nice holiday hotel, but needs to up its room standards, quality of cocktails and beer.