Prazer da Natureza Resort & SPA

Really enjoyed our stay here for Valentine's Day! It's a really quiet resort with a very professional staff and an incredible spa. The apartment room was really big and had a whole top floor with a small kitchen, living room and a balcony with a view to the entire resort. They also offer a great breakfast and free charging for electric cars. (11kW) Looking forward to our next visit!

I had a weekend stay at this resort. Unfortunately, I had an accident because there was a small step outside of the apartment that is not easily visible. There was no signage or visible demarcation of the change in step levels. I had a fall and ruptured an ankle ligament which has left me in severe pain. I was driven to hospital and told to use pain medication, ice and crutches. The hotel has not contacted me or apologised, although staff did help me with ice in the immediate aftermath of the accident.

This is an absolutely overpriced camping site disguised as luxury spa resort. Ridiculous place that fails in every aspect of service and quality possible. I have never paid that much for cold showers, cheap linen, bad food and dirty rooms. You’re sleeping in shabby cabins, equipped with cheap linen and material, the pool is a kids playground and the showers are stuffed with hair and mold, the jacuzzi has extra pay, the food in the restaurant is trying to be fancy but a complete disaster and the breakfast is just sad. We stayed for one night - it was a gift for my birthday. There was no warm water coming into our cabin. Until midnight we tried to solve the problem, but couldn’t manage. After all, the service was a disaster too. I asked for a compensation because I don’t believe you can charge a full price for a room with cold water. Instead of apologizing, the staff accused me and doubted my complaint was true. I should have let people enter the room at midnight (after they’ve already been ramming stuff In the back of our ‘room’ e.g. Container an hour before), in order to check if I was telling the truth about the water still being cold. Unbelievable. As if any guest dreams of having an odyssey with unfriendly staff and cold showers instead of having a good night of sleep.