Princess Kyniska Suites

Amazing view - amazing big family suite - great pool - parking with shadow - nice breakfast. Great facilities overall ! However we had higher expectations from a 4 star hotel such as having your room cleaned in the morning - longer pool opening hours (only from 11am to 7pm) etc...Took an appointment at the spa but finally it got cancelled and could not be rescheduled. There's a Kitchenette in the suite but not even glasses or cutlery or plates...checking in and out was a bit long (again not a big deal but for a 4 star hotel you expect a friction less experience).

Positive: - Breakfast - View Negative - You need a car to go for breakfast, there are no stairs - Due to wild fires in the area everything is black and smells bad - Too many wasps - The locker in the room was not working - The hair dryer was missing from the room and we had to ask for one - The cleaning service was poor despite leaving a tip for the cleaning personnel - One of the towels was dirty - The facilities are very old, not a 5 star hotel, maybe 20 years ago, but not anymore - The pool has the same depth, ok for kids boring for adults - We had dinner once, even the pizza was bad. Asked for two Corona beers, had available only one, so we had to switch to another beer - The cleaning personnel after cleaning the room left the door open despite not having a locker - There is no window screen to keep insects outside of the room

We stayed here for one night only and good for that, as the level of service is below 4 star hotel! We arrived at 3 pm, which was the checking time, and we're told to wait a bit until the room was ready.. we waited over 1 hour and 40 min !!! As they said, they are understaffed (in August..!), every 20 min they told us to wait for another 20 minutes and so on, us being nice and polite sitting on the side and waiting, never yelling never being rude as this is not who we are (even with a 4 yo child with us). The staff said they would think about nice compensation for us (without us asking for it), and as the general manager Dimitris said the day after as we were checking out 5 min before the actual time set by the hotel, we are blackmailing him as it happens to wait for over one hour and it's acceptable.. even if we are with 3 kids!! He even wanted to call the police to say we are blackmailing them... no word to describe it, really. The feeling was so bad as we just wanted to have a nice time in this hotel, and after we read the other great reviews!! He asked us why we didn't leave after waiting for so long... the hotel is remote, no other options, unfortunately, and we were traveling with another family who also waited a bit around 20 min, which is acceptable. In the room, good size and spacious, but, one towel had long hair on it (not ours), you need to hold the shower head in your hand while showering (for the kids it's inconvenient), and the morning breakfast had tons of little fly flying from one to the other... but in general, breakfast was good and has variety (without the fly...). Gave it 1 stars as some crew were nice and the room was spacious. Otherwise, I would give it a 0! I'm highly disappointed! I've visited a lot of hotels in my life and never encountered such rude service to be given a treatment like that, it's for sure not a 4 stars hotel. Please think again before going there.