Protea Hotel by Marriott Kampala

Great buffet lunch. The cocktail sauce was to die for.

Amazing service. I'm not joking, really good service. Special shout out to Pamela. She was so so kind and was always smiling. Made us feel really welcome. Absolutely recommend coming here!

Having recently returned from Protea Hotel Kampala, I am pleased to share my experience. Overall, our stay was quite enjoyable, and we were particularly impressed with the majority of the staff. I would like to extend my sincere gratitude to Maureen, Swalik, Dennis, Nicholas, Levi, Chef Godfrey, Fidelis, and the other staff members who contributed to making our 18-day stay so comfortable. However, I also wish to offer some constructive feedback regarding two individuals at the front desk who work in the mornings, Patricia and Esther. I found their demeanour to be somewhat less than welcoming. Specifically, Esther's lack of friendliness was noticeable. It seemed unusual that guests would be greeted with such disregard or not greeted at all by the 2 young girls. Esther wouldn't even respond when greeted. This behaviour appeared to be quite impolite and unfriendly. As the saying goes, "Gast ist König," or "a guest is a king." It's important to treat guests with respect. Additionally, there was an incident with a short female housekeeper, who, unfortunately, displayed a lack of respect in the presence of our visitors. I did report this immediately, and it seems that some additional training would be beneficial. It appears that these individuals, along with the housekeeper, could benefit from further training on how to properly accommodate guests. On a more positive note, the restaurant staff were absolutely wonderful. Sharon, Aisha, Solomon, and Chef Godfrey consistently ensured our comfort, and we greatly appreciated their efforts.