Provocateur Berlin part of Sircle Collection

Cool concept and unique style, but the place feels dated. Our room was very dusty on arrival. Later, breakfast was charged to our bill even though we hadn’t taken it. Only after repeated follow-ups by phone and email was the charge removed, with no apology given.

In contrast to the rating on Booking.com, the hotel was a disappointment. The internet stopped working for two days, the light in the room suddenly went out on the second day. The wastepaper basket in the bathroom was still full from the previous day. The elevator only worked from the second floor from time to time and there was a thick layer of dust on the ventilation slots in the room. Whether it was because of all the black furnishings that you could see fingerprints everywhere in the bathroom, quite possible. In any case, not very hygienic for a hotel. This would require double staff. The highlight on the last day: I sat in the dining room for 20 minutes without being served. There were only 6 other guests. I can't imagine what it would have been like if the dining room had been full. I had, or rather had to organize my breakfast outside of half. It's a good thing I didn't book this in advance. Sorry, but it seems to me to be a very disorganized operation with a lot going wrong. What I would like to mention is that the ladies at reception were helpful and nice, although some of them did not speak German.

Poor communication – a bitter aftertaste. We booked a rate with breakfast included and had breakfast delivered to our room, which normally costs an extra fee, but would have been perfectly acceptable. BUT: The full room service breakfast was charged extra. When I pointed out that they couldn't simply charge twice and that there was never any notice of this, the response was: Nothing at all. Very poor style, which unfortunately dampened our enjoyment. I wouldn't book the hotel again and can't recommend it.