Pullman Adelaide
Adelaide · Australia · 16 Hindmarsh Square
About Pullman Adelaide — Luxury Boutique Hotel in Adelaide
Pullman Adelaide is an exceptional 5-star hotel in Adelaide, Australia. Guests enjoy a distinctive experience combining world-class facilities including bar, restaurant, co working, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
Stayed 2 nights in this hotel. We had breakfast on both days. Lounge was a quiet place for us to meet a friend. Reception staff were very courteous. Special thanks to helpful Christophe who was gave us a cheerful greeting each time we saw him. We enjoyed our stay and have booked for another 5 nights when we return in August.
We stayed recently over the long Easter weekend. I booked two rooms and requested that we have the rooms side by side, with door access in the middle. I needed to request this before we arrived which I thought I did, however there was some sort of miscommunication. When it got to our first night my wife was feeling very claustrophobic and felt comfortable if we could get a room with door access in the middle. I went to reception around 11pm and Karl was outstanding! He was able to allocate a room on another floor and showed me the room making sure myself, wife and kids were comfortable. He went over and above, and was very empathetic but professional at the same time. Thanks so much to Karl, you are brilliant at your job! I also wanted to mention Stella who worked during breakfast time. With so much going on and the demands of other guests, she remained super friendly and calm. She was always welcoming to our family every morning and also she stepped in when one guest told my daughter off for standing in the way at breakfast time. Stella deserves some recognition for the outstanding way she represents the Pullman, my family haven't experienced excellent customer service like that in a long time. My only feedback would be to move the pancake station somewhere else during breakfast time as it can get a bit crowded. Otherwise it's a well run hotel, in a great central location.
Great friendly staff that are always helpful. The cleaners always say hello. Rooms are large and clean with comfy beds and plenty of options on TV if you like that. The only downside is if you are in an even numbered room on the lower floors you get a great view of the car park. Lighting is a bit interesting. Definitely worth going back.