Pullman Chennai Anna Salai Premium Brand By Accor

I spent several days in Pullman during a business trip. I was first attracted by the price positionning with such amenities. After 2 days, I decided to extend for 2 more and I will definitely come back, not for the price but for the amazing service. From front desk to restaurant staff, everyone has been taking care of me at any time of the day. Every one is open, kind and welcoming, I can't list out all the names here but I wish I could thank every member of the staff that made my stay a great one. Of course, the room, swimming pool and gym are of very good quality too.

I recently had the pleasure of staying at Pullman Chennai, and I must say, it was a truly lovely experience. The hotel's culinary offerings were exceptional, and the hospitality was outstanding. The buffet service was well-organized, and the staff demonstrated a high level of professionalism. I would particularly like to commend Suraj Singh, whose exceptional guest profiling skills and proactive approach significantly enhanced my stay. His ability to anticipate and meet guests' needs was impressive. Overall, I was thoroughly satisfied with my stay and would highly recommend Pullman Chennai to others. Thank you to the entire team for a wonderful experience.

1. We asked for cold water to be brought to our room. No one showed up. So we called the reception 4 times. Every time someone said that they’ve informed the staff and some is bringing it up right now. No one showed up for 30 minutes. 30 minutes later, we get a call and are told that there is no cold water. This could’ve been done initially. But we simply asked for an ice bucket. No one showed up again. Then a staff showed but with regular bottle. We asked him to bring an ice bucket. We were in a hurry. We had to head out: we only delayed our departure because we were waiting for cold water. But we couldn’t delay it anymore. Then the staff assured me that he will bring the ice bucket immediately because I made him aware of the urgency. No one showed up yet again for another 10 minutes. So now we headed out. All we wanted was a bottle of cold water on a hot day because we didn’t have a bottle of water in the fridge in our room. 2. The creamer and coffee was not replenished when the room was cleaned. All in all the service was poor. For the price that you seek, it’s not worth it at all. I wouldn’t book my stay here again