Pullman Fuzhou Tahoe

youli & rebecca welcome guests with a great and warm welcome. Ushering guests to their seats at the executive club lounge. Both of them provide quality guest service and gave good recommendations to all guests. Will highly recommended to all and definitely will come back to this wonderful 5 stars hotel! Best hotel in Fuzhou!

Nothing to complain about ! Great price even consider cheap for Pullman ! Rooms are spacious with a lot of character. Bathroom with bathtub is amazing and facing the city. TV is huge. The panel behind the bed really gives you that China vibe and peaceful feeling ! Breakfast is very complete and location of hotel is good next to a huge mall. Totally recommend staying here !

I have stayed at this hotel on two occasions, once before the COVID-19 pandemic, for approximately less than 10 days, and the second time, for 21 days. On both occasions, I made advance reservations and prepaid for my stay. However, during my 1st check-out before the pandemic, I was informed that the hotel couldn't locate my payment and insisted on receiving payment again, promising to refund me once they found the original payment. Although they didn't ultimately charge me again in response to my inquiry, this initial experience left me dissatisfied. Considering the hotel's convenient location and my extended stay during my second visit, I decided to give Pullman another chance, despite my previous unpleasant experience. Unfortunately, my second stay has also been marred by several issues: * I specifically booked a non-smoking floor, yet I have encountered guests smoking in the hotel on multiple occasions, and this persisted for days. Only after I filed a complaint did the staff inform me that the smoking guest had already checked out. Apart from a simple apology, I did not see any genuine efforts made to maintain a smoke-free environment. Ensuring the safety and comfort of the hotel's environment is the hotel's responsibility, not mine. * As I often need to work early in the morning, I requested not to be disturbed. However, it seems that the "Do Not Disturb" sign in the hotel room is merely decorative, as staff members continue to knock on my door. Some of your staff members provide excellent service, particularly the lady who cleans my floor. I recommend that you train all your staff to meet this high standard of professionalism. * When I inquired about extending my stay for three additional days, the hotel generously offered me a so-called "member rate." I kindly request that you verify the actual price difference between this "member rate" and rates available on other booking platforms. I felt that my inquiry was not taken seriously, and perhaps it would be better not to offer such rates if they are not competitive. * For my three-day extension, I had confirmed payment and room availability with the hotel front desk in advance. Since this was confirmed, shouldn't my room key card have been refreshed? Instead, I encountered difficulties with my key card, which led me to visit the front desk to resolve the issue myself. * Considering these recurring issues, I must admit that I am hesitant to consider staying at your hotel in the future.