Pullman Paris Roissy CDG Airport

Great option for a quick airport layover! The room is great, clean, spacious enough and the receptionist was really nice. We had to wait a bit too long for our check in which was a little downside but the experience was good overall. We were pleasantly surprised with the food at the restaurant. Beautiful presentation! And exceptional service by Luc who was super pro and friendly. Thank you Pullman CDG :) we will be back!

I was prepared to give this hotel a 4 based on 3 issues related to poor communication. One was simply related to a somewhat comical language issue at dinner. No intentional wrong was done at all, but the mistake cost me nearly 20€. The other 2 issues were related to staff not communicating with each other, thus creating confusion for my wife and me. BUT, Nora the manager stepped up and resolved things. She didn’t have to, but she took it seriously and made me feel valued. That earns a bonus star as far as I’m concerned. The food was wonderful. My wife and I enjoyed our dinner, breakfast buffet, and lunch. Everything tasted high quality even if it did seem a bit overpriced (31€ for a cheeseburger w/ fries). The hostess/cashier for the dinner service was engaging and helped my wife and me with ideas about that we could do the following day. The server at lunch, Hafiz, was also kind and helpful. The rooms were nice. The bed and pillows were comfy. Things were clean. The only confusion was why the toilet was next to the front door. I guess it could make sense, but there’s nowhere to wash your hands unless you go into the shower room. The design doesn’t make logical sense to me, but it wasn’t a problem. I read the reviews that preceded mine, and I wondered if my 5 was too generous. Maybe so. I just know that I always appreciate genuine customer service I received today.

The hotel has a convenient location and the rooms are comfortable enough, but unfortunately, our overall experience was deeply concerning. Both phones in our room were not working, which already made communication with the front desk difficult. But the real issue occurred on the morning of our departure. Air France had booked the room for us and confirmed we could check out at 1 PM. I briefly stepped out of the room, only to find my key card had been deactivated. When I went to the front desk (or the concierce desk - it's the desk in the middle of the lobby), the woman there was extremely rude and refused to reactivate my card, insisting that checkout was at 11 AM and demanding €20. I explained urgently that my baby was still alone in the room, asleep in bed, and I needed to get back in immediately. She showed no understanding or compassion, continuing to argue about the €20 and “availability.” This is unacceptable. When a baby is alone in a room, safety must come first — not money or policy. I asked to speak to the manager later, and she claimed she was the manager. If that’s true, it’s even more worrying. My wife also had a terrible experience at breakfast. She arrived at 09:40 (breakfast is until 10:00) and was told to hurry. At exactly 10:00, she was asked to leave the restaurant while still eating because they “needed to clean.” She was forced to take her plate and finish her breakfast in the hallway. Absolutely disgraceful. Check-in also took a very long time — only one staff member was available. The key card issue, especially with a baby involved, is not just poor service — it’s a serious safety concern. I hope the hotel contacts me to address this situation. UPDATE: The front desk manager I got in touch with through email couldn't care less. She did not address the issue and only wrote things like "thank you for your valuable feedback, it helpt us improve our service". No recognition of my concerns at all. What a missed opportunity to make things right. And a reconfirmation that this hotel really does not care.