Pullman Quay Grand Sydney Harbour

The customer service is next level. They couldn't be more friendly or helpful. The apartment is perfect, clean and well set up, the beds are really comfortable. The views are incredible. We have stayed at a lot of spots around Sydney but will only stay here from now on. It is in a class of its own in terms of location, views, rooms and especially the people.

My family of four had a wonderful stay in the two bedroom deluxe apartment with a fabulous view of the bridge. I am so happy we chose this hotel as our stay in Sydney. We also had an amazing experience in their bar one evening. It was a beautiful night and they opened the sliding windows. The views and ambiance were top notch! Highly recommend!

I rarely leave negative reviews, but my experience at this hotel was so disappointing that I feel compelled to warn others. From the moment I arrived, it was clear that this place did not meet even the most basic expectations. First, the check-in process was painfully slow. Despite arriving well after the advertised check-in time, I had to wait over 30 minutes at the front desk because only one staff member was available, and they seemed overwhelmed and disorganized. When I finally got my room key, the receptionist was dismissive and gave very little information about hotel amenities or policies. Walking into my room was a major letdown. The room was poorly maintained, with peeling paint on the walls and a persistent musty odor that suggested poor ventilation or mold. The carpet was stained and looked like it hadn’t been cleaned in weeks, and the furniture was worn and scratched. I also noticed several cobwebs in the corners of the ceiling. The bed linens were grimy and had visible stains, which made me question the overall cleanliness standards of the hotel. The bathroom was no better — the showerhead was clogged and barely sprayed water, the drain was slow, and there were hairs from previous guests on the floor and sink. It was clear the housekeeping staff either rushed through their cleaning or didn’t do it at all. Adding to the discomfort, the air conditioning unit was extremely noisy and barely cooled the room, which was particularly unpleasant on a warm night. I tried calling the front desk to request a room change or at least some maintenance, but my calls went unanswered. When I finally got through, the staff member was unhelpful and seemed uninterested in resolving my concerns. The noise level was another big issue. The hotel is located near a construction site, and the noise started as early as 7 AM and continued well into the afternoon. I asked the front desk if there was any way to avoid the noise, but again, no solutions were offered. This made it impossible to rest or enjoy my stay. Breakfast was another disappointment. The buffet was poorly stocked, with limited choices and food that looked unappetizing. The dining area was cramped and not very clean, which made the experience even less enjoyable. Overall, the value for money was terrible. For the price I paid, I expected a clean, comfortable room with decent service. Instead, I got a run-down room, poor service, and a stressful experience. I would not recommend this hotel to anyone and will definitely be looking elsewhere next time.