Pullman Sao Paulo Ibirapuera

The Pullman Sao Paulo Ibirapuera exceeded my expectations. The staff is accomplished and proficient. A front desk professional named Cesar went beyond in assisting me with transportation, and didn't just provide adequate service but exceeded expectations over and over during my stay. Thank you for your attention to detail. I am a former phantom dinner/restaurant reviewer and this hotel with all of its amenities and superior staff is worth the $$$. Special thanks to all of your staff that was helpful at every turn!

This hotel is not a five stars Maybe it has been at some point but nowadays it is old and not well maintained. This is a hub for Chinese tourist buses and airlines crews. I was overall disappointed Lucky enough Emerson at reception made my stay more enjoyable by welcoming me very well I had two types of room The deluxe is much better

I’ve been staying here for work for years, so I’m stuck with it. I used to love this hotel, but it’s not the same anymore. The decline is obvious. They have a high employee turnover, which is pretty noticeable in their restaurant, bar, and front desk. I first noticed a big drop in the quality of food at the restaurant. The service is also terrible. Something is always missing! The room service is atrocious. You’ll wait at least 30 minutes for a dessert that basically has to be plated and delivered, not made from scratch! It’s crazy! And don’t even get me started on the quality, amount, and flavor of the dishes. They’re very lackluster. I always stay in their old, beat-up, poorly lit rooms with a TV from the early 2000s. They don’t have Netflix or any other streaming services. There’s mold growing in the bathroom, and there’s no iron in the room. You actually have to leave your room, hop on an elevator, and go to the lower level. There, you’ll have to share a tiny, short ironing board with an iron literally attached to the wall that runs on a timer! It’s laughable! I wish my company had a contract elsewhere! I’m over this place.