Punta Caliza

Short version, we loved it! Highly recommended! Here's the long version: - The Hotel The hotel is beautiful, small, private, and the architecture is very original, with every room accessing directly the pool. It is located very close to the town center but far enough to be quiet. - The Breakfast It was, by far, the best "included breakfast" we have had in any hotel. The dishes were not the tipical "egg" options but traditional mexican dishes (Papatzules, enmoladas, Kastakan, etc.) perfectly prepared. - Staff We felt "taken care off" at all times. Staff was not only attentive and helpful but went out of their way to anticipate your needs depending on the tours you were taking (transportation, breakfast to go, towels and repelent, etc.) In summary, one of our best hotel experiences in the world, rivaling world class hospitality in the top hotels and luxury chains.

We had an incredible stay at Punta Caliza! Our room was comfortable, very clean, and the AC worked great. They arranged round-trip transportation from the airport for us which made the trip so easy. Max, Julie, Leo and Irving were so welcoming and helpful. They made our trip extra special! The hospitality here is truly top tier. Plus, the meals and drinks here were some of the best we had on the island. The hotel is walking distance to the beach, but tucked away in a quiet spot; this was the perfect place to rest and recharge. Thank you, Punta Caliza staff! We can’t wait to come back one day!

DON'T BE FOOLED! Our experience at this hotel was unacceptable from the moment we arrived. On July 10th, 2025, we arrived to what we thought was a luxury hotel. Don’t be deceived by the polished online photos; the pool was moldy, and the only view was of the neighbor's junkyard. We were thoroughly disappointed with every aspect of this hotel and would not recommend it to anyone. The front of the property looks more an abandoned property. (Pictures included) Major Issues: Upon arrival, the air conditioner in the room was not functioning, and after waiting for hours for it to be fixed, it still failed to work. Temperature was 100 degrees from time of arrival. Additionally, the safe in our room was malfunctioning, and the staff was not trained to handle the situation. Even after assistance, the safe refused to open once we placed our valuables inside. After three hours of frustration, and staff member refusing to give us a refund, with the excuse that he could not get a hold of management to approve, we decided to leave the hotel, by then it was 11:00 pm. When we immediately reported this, we were met with resistance and could not get approval to depart. It was shocking to find that accommodations, staff and property did not meet basic hospitality standards. I asked how many personnel members the hotel had, and he informed me only two staff members were available to serve the entire establishment. Despite having several hours to address our issues, nothing was resolved. We hope our review helps you to consider another hotel for your vacation. We are still waiting for a full refund! No excuses....