Punthill Knox

What I love most about Punthill Knox is the people. Everyone—from the manager to the cleaning staff—is super friendly, helpful, and just really nice to deal with. The place has everything you need to feel at home, especially if you’re staying a while. It’s comfy, convenient, and just makes things easy. If you book early and go through their website, the prices are great—especially the longer stay rates. Location-wise, it’s across the road from Westfield Knox (so shopping and food are sorted), and there are heaps of parks, bushland, and walking/bike tracks nearby if you want to get outside. Highly recommend, especially for longer stays!

Disappointing Stay – Not a 4-Star Experience I stayed at Knox apartments recently, and I must say it was incredibly disappointing. This is far from a four-star property. The apartment was dirty and run-down, with old, uncomfortable furniture. The blinds were stained, the walls were marked and scuffed, and the carpet was filthy. The bathroom hadn’t been cleaned properly either. The beds were uncomfortable, and unfortunately, our experience didn’t improve over the course of our stay. I had issues with hot water – the shower would only stay warm for about 3 minutes, and despite maintenance coming to fix it, the problem was never resolved. I had to switch rooms after 2 days because of the ongoing hot water issue. The amenities were equally disappointing. The gym was basic, and the pool looked uninviting. I had packed swimwear and we had hot weather during our stay, but I didn’t want to risk using the pool due to its poor condition. Overall, this was a very overpriced stay for what was offered. Room rate was high and we had to pay an additional $20 a day for parking. We stayed for 7 nights. The only positive is the location. Westfield is within walking distance. This property should be rated as a 3-star facility at best. I would not stay here again and would not recommend it to others.

Upon entry the first thing we noticed was the smell of cigarettes that would not go away, had to buy glen 20 and spray it daily to cover up the smell. There is not a single wall in the place that does not have a nick/ marking on it. The main curtain had a prominent burn/black marking on it and damages to it. The drinking glasses were not even cleaned properly, the bathroom was not cleaned properly with a used cotton swab in the corner, dirty detergent tray in the washing machine, the sink surface was cracked and falling apart, mildew in the tiles of the shower. The carpet was dirty in various places as well. Had to buy slippers to wear around the place because we did not trust walking barefoot in the place. Not once did we want to sit on the couch provided as well. We stayed here for 6 nights. Mid way through our stay, we put the room service sign on our door early in the morning at 8am and came back later in the night to find our room was not serviced. And we had already placed our towels in the bath/shower as one of their room service rules to receive fresh towels. But as the room was not serviced, our towels were already on the shower floor and was unusable. I really felt like it couldn't get worse after first stepping into the apartment but this place really finds creative ways to disappoint, disgust and anger you further. Also parking there is an extra $20 per night. Please don't waste your money on a stay here. Please go somewhere else. They do not care about doing better like they say in their review replies. We have seen their maintenance jobs in the apartment and the maintenance paint jobs are patchy. And if they cared about doing better why are there that many damages to the place still unfixed? And why is the service way below the bare minimum not even receiving room service when we put the sign out for it very early? If they're going to say that they'll do better then they should act upon it. We had initially booked the place because it had a kitchen but after seeing the state of the whole place we did not feel like cooking at all as we did not trust the cleanliness of the utensils/ space offered. Was genuinely a terrible and frustrating experience, I highly don't recommend this place. Again, please don't go here and book somewhere else.